Reservations & Sales Coordinator

4 months ago

West Perth, Australia Royal Automobile Club of WA Full time

About RAC

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA”.

About the role:
An exciting new opportunity has become available for an experienced Reservations & Sales Coordinator to join our friendly RAC Parks & Resort team on a full-time basis. If you are passionate about tourism, travel, and sales, this could be your next big adventure

What does every day look like for you?

You will spend your days:

- Supporting ongoing relationships with wholesale, group, and inbound sales contacts, ensuring excellent communication and service delivery.
- Assisting in developing strong relationships with internal RAC business units to grow cross selling opportunities.
- Utilising CRM systems to maintain company and guest profiles, preferences, and booking history, enabling personalised interactions and targeted communication.
- Creating and maintaining processes and procedures for handling reservations from online travel agents, wholesale businesses, and group bookings, ensuring efficiency and accuracy.
- Providing remote guidance, training and support to Parks & Resorts front-line team members on reservation procedures and sales techniques to ensure consistent sales standards.
- Providing administrative support to the hybrid telephone team, assisting with scheduling, data entry, and customer inquiries to ensure smooth operations.
- Assisting with sales telephone demand as needed, providing support to the sales team during peak periods to ensure a timely response to customer inquiries and maximize sales opportunities.
- Supporting the development of centralised reservation sales processes to ensure the Parks & Resorts guest purchase experience is the same across the portfolio.
- Providing support to the guest services team by assisting with guest inquiries, requests, and feedback resolution to ensure exceptional guest experiences.
- Assisting with sales of group bookings, meetings, and events by liaising with park operations teams, offering contract support and monitoring cancellation risk.
- Assisting in monitoring and optimizing rates on the property management system, ensuring competitiveness in the market and maximizing revenue potential.
- Assisting with the management of room & site inventory to maximize revenue potential, including overseeing room allocations, managing room blocks, and coordinating with the operations teams to ensure rooms & sites are available for sale.
- Assisting in analysing sales and reservation data to identify trends, opportunities, and potential revenue gaps, providing insights to inform pricing strategies and promotional activities.
- Coordinating with online travel agencies (OTAs) and other distribution channels to ensure accurate inventory availability, rate parity, and content optimization to drive bookings and revenue.
- Supporting the creation and management of promotions and sales rates within the property management system, collaborating with the sales and marketing teams to drive bookings and revenue growth.
- Assisting the Revenue & Member Experience Manager with the build and ongoing maintenance of the Property Management Systems at newly acquired parks as required.

What are we looking for?
- Previous experience in reservations, sales, or customer service roles, preferably within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize workload effectively.
- Proficiency in Microsoft Office Suite
- Preferred proficiency in NewBook or RMS property management systems.
- Proactive mindset with a willingness to take initiative and contribute to process improvement initiatives.
- Flexibility to visit regional properties on occasions.

What can we offer you?
- Training and support as required
- Competitive salary
- A supportive and caring work environment with a long-established business proud of their inclusive culture
- Work within a collaborative team where innovation is encouraged, flexible work is offered, and outstanding performance is recognised and rewarded
- Growth and development opportunities

How to Apply:
Please submit your resume by clicking 'Apply' today

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments to fully participate in the recruitment process, please contact our Talent Acquisition Team.

  • Reservations Coordinator

    6 months ago

    Perth, Australia Hilton Full time

    **Reservations Coordinator** DoubleTree by Hilton Perth Waterfront Consistently ranked in the top 10 of ‘World's Best Workplaces' by Fortune magazine and Great Place to Work, Hilton has remained the only hospitality company on the top employer lists. Our vision to “fill the earth with the light and warmth of hospitality” unites us as a team to create...

  • Reservations Coordinator

    4 months ago

    Perth, Australia Hilton Full time

    Reservations Coordinator ***Beyond Assisting Guests, It's Ultimate Stay Creator at DoubleTree by Hilton Perth Waterfront**: The stories begin here at DoubleTree by Hilton Perth Waterfront: Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning...

  • Reservation Coordinator

    4 weeks ago

    Perth, Western Australia Accor Full time

    Deliver Exceptional Guest ServiceAs a Reservations Agent with Mercure Perth, you will be the first point of contact for our guests, ensuring their stay is nothing short of exceptional. Your attention to detail and passion for delivering outstanding service will make all the difference in creating memorable experiences.Key Responsibilities:Manage guest...

  • Hotel Reservations Coordinator

    3 weeks ago

    Perth, Western Australia Accor Full time

    Company Overview:Novotel Perth Langley is a leading hotel located in the heart of the Perth CBD, offering stunning views of the Swan River. With 256 well-appointed rooms and suites, multiple dining options, and six conference rooms, we provide an exceptional experience for our guests.Job Summary:We are seeking a highly skilled Hotel Reservations Coordinator...

  • Reservations Coordinator for Accommodations

    4 weeks ago

    Perth, Western Australia AccorHotel Full time

    At AccorHotel, we are seeking a skilled Reservations Agent to join our team. As a key member of our front office team, you will be responsible for handling reservations and inquiries with exceptional service and accuracy.The ideal candidate will have prior experience in a reservations or customer service role within the hospitality industry. They should...

  • Reservations Agent

    4 weeks ago

    Perth, Australia AccorHotel Full time

    Job DescriptionAs a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include:Managing guest bookings, changes, and cancellations with...

  • Group Reservations Supervisor

    6 months ago

    West Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24068513 **Job Category** Reservations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservations Agent

    4 weeks ago

    Perth, Australia AccorHotel Full time

    **Company Description** Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool, spa, sauna, and gym. With 6 state-of-the-art meeting rooms accommodating up to 350...

  • Reservations Agent

    6 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24058225 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Assistant Manager Reservations

    3 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24158933 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Assistant Reservations Manager** - Beautiful location on the Elizabeth Quay waterfront - Training and...

  • Reservations Agent

    4 weeks ago

    Perth, Australia Accor Full time

    Company DescriptionMercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool, spa, sauna, and gym. With 6 state-of-the-art meeting rooms accommodating up to 350...

  • Cluster Reservations Manager

    1 month ago

    Perth, Australia AccorHotel Full time

    **Company Description** Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we...

  • Reservations Supervisor

    4 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24156595 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Reservations Supervisor** - Beautiful location on the Elizabeth Quay waterfront - Training and Career...

  • Reservations Agent

    6 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24031016 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Reservations Agent** - Beautiful location on the Elizabeth Quay waterfront - Training and Career...

  • Cluster Reservations Manager

    1 month ago

    Perth, Australia AccorHotel Full time

    Job DescriptionJob DescriptionAs the Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimise occupancy rates. Key responsibilities will include:Overseeing reservations operations, including booking processes, group reservations, and room...

  • Groups Reservations Supervisor

    6 months ago

    West Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24104269 **Job Category** Reservations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservations Manager

    4 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24150402 **Job Category** Reservations **Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Four Points by Sheraton - where timeless classics are integrated with modern details. The...

  • Cluster Reservations Manager

    1 month ago

    Perth, Australia Accor Full time

    Company DescriptionMercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide...

  • Reservations Team Member

    4 weeks ago

    Perth, Western Australia Accor Full time

    Novotel Perth Langley Reservations Agent OpportunityThis is an exceptional opportunity to join our close-knit professional Reservations Team at the Novotel Perth Langley, fostering learning, development and career progression. We are seeking applicants on Full Time capacity to join our busy Reservations Team.About UsWe are a leader in the hospitality...

  • Group Reservations Executive

    6 months ago

    Perth, Australia Marriott International, Inc Full time

    **Job Number** 24018119 **Job Category** Reservations **Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....