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Call Centre Representative
2 weeks ago
**Do you enjoy talking to people?**:
- **Looking for a positive and supportive culture?**:
- **WFH - work from home up to two days per week**:
- **With the ability to learn and grow?**:
- **Kickstart your career**:
- **Full time permanent position**:
- **Entry level roles available**:
- **Great move from Hospitality, Retail or Customer Service**
**Position Summary**
We are looking for a Customer Service Extraordinaire who naturally provides a fantastic customer experience. You’ll be the first point of call for customers and will provide a positive experience by:
- Establishing a positive rapport with every caller
- Providing general information to our customers,
- Handling a range of ad-hoc requests and queries
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions using our CRM system
- Working with the wider team to stay updated on current offers and product knowledge
- Being proactive in the development and implementation of customer service process and procedures to improve operational efficiency
- Required Knowledge, Skills & Experience_
- 1-3 years experience in a customer service role is essential (McDonalds, Supermarket, Cafe, Retail experience ideal)
- Proven ability to provide excellent customer service
- Excellent interpersonal and communication skills (build rapport easily)
- A fantastic telephone manner will be your success
- **Very strong computer skills** with the ability to enter information while talking to customers - if you are computer savvy we will train you on our systems.
- Have a high attention to detail
- A willingness to learn and become an expert in the team
- An ability to proactively work with the business to improve how we do things
- A positive can-do attitude
- On Offer:_
- Full time permannet job
- Great Salary
- Bonus
- Staff discounts
- Free parking
- Barista coffee
- Modern feel good offices
- Hybrid working opportunity
- WFH - up to 2 days per week
This is a full time permanent position and comprises of **38 hours per week (business hours Monday to Friday).**
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00 - $66,000.00 per year
**Benefits**:
- Employee discount
- Extended annual leave
- Free food
- Maternity leave
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- This is a full time permanent role, do you have full Australian working rights to work in a full time long term permanent job?
**Experience**:
- customer service: 1 year (required)
- MS Office: 3 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 02/12/2023
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