Call Centre Representative

2 weeks ago


North Geelong, Australia IQ People Full time

**Do you enjoy talking to people?**:

- **Looking for a positive and supportive culture?**:

- **WFH - work from home up to two days per week**:

- **With the ability to learn and grow?**:

- **Kickstart your career**:

- **Full time permanent position**:

- **Entry level roles available**:

- **Great move from Hospitality, Retail or Customer Service**

**Position Summary**

We are looking for a Customer Service Extraordinaire who naturally provides a fantastic customer experience. You’ll be the first point of call for customers and will provide a positive experience by:

- Establishing a positive rapport with every caller
- Providing general information to our customers,
- Handling a range of ad-hoc requests and queries
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions using our CRM system
- Working with the wider team to stay updated on current offers and product knowledge
- Being proactive in the development and implementation of customer service process and procedures to improve operational efficiency
- Required Knowledge, Skills & Experience_
- 1-3 years experience in a customer service role is essential (McDonalds, Supermarket, Cafe, Retail experience ideal)
- Proven ability to provide excellent customer service
- Excellent interpersonal and communication skills (build rapport easily)
- A fantastic telephone manner will be your success
- **Very strong computer skills** with the ability to enter information while talking to customers - if you are computer savvy we will train you on our systems.
- Have a high attention to detail
- A willingness to learn and become an expert in the team
- An ability to proactively work with the business to improve how we do things
- A positive can-do attitude
- On Offer:_
- Full time permannet job
- Great Salary
- Bonus
- Staff discounts
- Free parking
- Barista coffee
- Modern feel good offices
- Hybrid working opportunity
- WFH - up to 2 days per week

This is a full time permanent position and comprises of **38 hours per week (business hours Monday to Friday).**

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $66,000.00 per year

**Benefits**:

- Employee discount
- Extended annual leave
- Free food
- Maternity leave
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- This is a full time permanent role, do you have full Australian working rights to work in a full time long term permanent job?

**Experience**:

- customer service: 1 year (required)
- MS Office: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 02/12/2023



  • Geelong, Australia CatholicCare Victoria Full time

    **EFT** - 75 hours per fortnight, continuing position - 4 positions available **Location** Geelong, travel to other locations will be required **Closing Date** Sunday, 2nd June 2024 **Contact** Melissa Van Dyke | Team Leader, Engagement Service Centre The Engagement Service Centre Representative delivers an exceptional client experience within...

  • Call Centre Officer

    6 days ago


    Altona North, Australia Prixcar Services Full time

    PrixCar Services is committed to providing a first-class service to its' prestigious automotive client base. We are currently seeking an enthusiastic individual to take on the position as a Casual Customer Service/Call Centre Officer. This role will be based at our National Head Office in Altona North, with the option to work from home as part of our...


  • North Geelong, Australia Banana Home Full time

    **Who is Banana Home** This role holds an exciting opportunity to support our customers whilst working in a passionate team. **What this role entails** A Customer Service Representative conducts various tasks including but not limited too - Answering incoming phone calls - Supporting our customers throughout all stages of the purchase lifecycle - Entering...

  • Call Centre Officer

    6 days ago


    Altona North, Australia PrixCar Services Full time

    **Job No**: **ATR272196** *** **Location**: **Altona North** *** ***: PrixCar Services is committed to providing a first-class service to its' prestigious automotive client base. We are currently seeking an enthusiastic individual to take on the position as a Casual Customer Service/Call Centre Officer. This role will be based at our National Head Office...

  • Call Centre Officer

    2 weeks ago


    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...


  • Geelong, Australia WCIG Geelong Full time

    **Are you considering working in customer service? Do you enjoy talking to and helping people?** WCIG Geelong’s Transition to Work (TtW) service has multiple Call Centre positions available within the Geelong and Surf Coast region. We are looking for people, aged 17 to 24, who are currently looking for work or recently finished school or other...

  • Call Centre Operator

    3 weeks ago


    North Sydney, Australia Timezone Full time

    Who is TEEG? TEEG (The Entertainment & Education Group) is one of the world’s largest entertainment brands and includes our brands Kingpin, Zone Bowling & Timezone. Worldwide we have over 300 entertainment venues; all devoted to creating remarkable experiences for our guests! Our Support Office is based in North Sydney and is a creative, collaborative &...


  • Geelong, Victoria, Australia WCIG Geelong Full time

    Are you considering working in customer service? Do you enjoy talking to and helping people?WCIG Geelong's Transition to Work (TtW) service has multiple Call Centre positions available within the Geelong and Surf Coast region.We are looking for people, aged 17 to 24, who are currently looking for work or recently finished school or other studies.Experience...


  • North Lakes, Queensland, Australia Back2Base Monitoring Full time

    To be successful in this role you will be able to demonstrate the following competencies:Ability to work with mínimal supervision Ability to multitask ie manage multiple concurrent tasks and remain calm and focused. Ability to tolerate and perform in periods of intense activity and concentration. Attention to detail and ability to strictly follow a process....


  • North Sydney Council, Australia Timezone Full time

    Who is TEEG?TEEG (The Entertainment & Education Group) is one of the world's largest entertainment brands and includes our brands Kingpin, Zone Bowling & Timezone. Worldwide we have over 300 entertainment venues; all devoted to creating remarkable experiences for our guests Our Support Office is based in North Sydney and is a creative, collaborative &...

  • Call Centre Officer

    2 weeks ago


    Glenelg North, Australia Dedicated Staffing Solutions Full time

    **Team Leader - $60,000 to 64,500 + Super** **Call Centre Officer -** **$59,000 to $60,000 + Super** **Office based - Glenelg North SA** We are currently assisting our national client in their search to fill 2 important roles, one as an experienced **Team Leader **and another as **Call Centre Officer**. You will be working within a motivated customer...


  • North Sydney, Australia Equifax Full time

    Equifax is where you can **power your possible. **If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The **Business Contact Centre Representative **is responsible for providing inbound and outbound support to our customers on our products and...

  • Call Centre Operator

    2 weeks ago


    North Lakes, Australia Back2Base Monitoring Full time

    To be successful in this role you will be able to demonstrate the following competencies: - Ability to work with mínimal supervision - Ability to multitask ie manage multiple concurrent tasks and remain calm and focused. - Ability to tolerate and perform in periods of intense activity and concentration. - Attention to detail and ability to strictly follow...


  • Altona North, Australia Fashion Biz Full time

    **CUSTOMER SERVICE** Fashion Biz Altona North, Melbourne VIC Customer Service - Call Centre (Call Centre & Customer Service) Full time **The opportunity** **Customer Service Responsibilities list**: Manage large amounts of incoming calls Build sustainable relationships and trust with customer accounts through open and interactive communication Meet...


  • Altona North, Australia Fashion Biz Full time

    **CUSTOMER SERVICE** Fashion Biz Altona North, Melbourne VIC Customer Service - Call Centre (Call Centre & Customer Service) Full time **The opportunity** **Customer Service Responsibilities list**: Manage large amounts of incoming calls Build sustainable relationships and trust with customer accounts through open and interactive communication Meet...


  • Box Hill North, Victoria, Australia Indigenous Workstars Full time

    Our client is seeking a Customer Contact Officer role in Box Hill.About the role:Service clients via phone, web chat, mail and other media types, administration duties, inbound and outbound calls, handling enquiries, complaints, and providing information.Available Roles: Full time, part time and casual roles available Full time 38 hours per week Part time...


  • North Sydney, Australia Equifax Full time

    What you’ll do - Use your communication skills, both written and oral to provide service to our Customers - Assist in providing new and existing customers account on-boarding, account services, like billing inquiries, any disputes, service or data/data-base requests What experience you need - Customer service experience - Working within deadlines and with...


  • Frankston North, Australia Randstad Full time

    Randstad is servicing an agency in the Transport sector to find talented Customer Service Representatives to join their growing team in Frankston(South East Melbourne)We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis.25-38 rostered hours...


  • North Altona, Victoria, Australia Fashion Biz Full time

    CUSTOMER SERVICEFashion BizAltona North, Melbourne VICCustomer Service - Call Centre (Call Centre & Customer Service)Full timeThe opportunityCustomer Service Responsibilities list:Manage large amounts of incoming callsBuild sustainable relationships and trust with customer accounts through open and interactive communicationMeet personal/Customer Service Team...


  • Geelong, Australia Hudson Australia Full time

    We are looking for a **Customer Solutions Officer** for this high-level State Government Agency in Geelong, Victoria. We are looking for 3 professional Customer Solutions Officers to help manage inbound enquiries from existing members, providing exceptional service to start ASAP. Based in Geelong, and close to public transport this contract is ongoing and...