Customer Service Representative
1 week ago
**CUSTOMER SERVICE**
Fashion Biz
Altona North, Melbourne VIC
Customer Service - Call Centre (Call Centre & Customer Service)
Full time
**The opportunity**
**Customer Service Responsibilities list**:
Manage large amounts of incoming calls
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal/Customer Service Team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Raise Return Authorities
Organise Order discrepancies
Navigate Freight delays
Take the extra mile to engage with our Customers
**Requirements**:
Proven Customer support experience or experience as a Client Service Representative
Reliable
Excellent written and verbal communication skills
Excellent organisational and time management skills
Exceptional customer service skills
Ability to multi-task, manage competing priorities and meet agreed timeframes
Ability to work both collaboratively as part of a team and independently
A flexible and self-motivated attitude
Attention to detail
Flexible to work a rotating shift: Monday to Friday
We are looking for a vibrant, enthusiastic individual to join our team, you will be responsible for providing support to our vast Customer base and our Sales Team.
**Salary**: From $50,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- ALTONA NORTH, VIC 3025: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service (required)
- Inbound call centre (required)
- Outbound call centre (required)
Work Authorisation:
- Australia (required)
Work Location: In person
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