Contact & Call Centre - Randstad

4 weeks ago

Frankston North, Australia Randstad Full time

Randstad is servicing an agency in the Transport sector to find talented Customer Service Representatives to join their growing team in Frankston(South East Melbourne)

We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis.25-38 rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.

If you are looking for your next step and are open to temporary positions with a strong possibility of extension, this could be a great role for you.

Duties will include but not limited to:

  • Responding to a high volume of customer enquiries in a professional and timely manner face to face or via phone and email
  • You will be the first point of contact and be expected to assist customers in completing their registration and licensing queries
  • Obtaining and deciphering a variety of complex information from customers while simultaneously using a range of systems
  • Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies
  • Conducting driver licenses tests and assessing candidates

To be successful you will have:

  • Proven experience working in a fast paced face to face customer service environments
  • A strong level of resilience, ability to work with KPI’s
  • Excellent time management
  • Proven good accountability and time management
  • The ability to work with a team and multi-task

*Must have a full Australian Drivers License.

*Must be double vaccinated

*Must be located close or near Frankston area

If this sounds like the role for you please apply now.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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