Call Centre Consultant
4 weeks ago
$334 + Super Daily
- Melbourne CBD location
- 6- month contract role | ASAP start
**ABOUT THE ROLE**
Our client a leading, global brand within the insurance and financial services industry based in Melbourne has an opportunity for an experienced Customer Service Consultant on a 6-month contract basis. Join a supportive and collaborative business with a great team culture.
- **YOUR RESPONSIBILITIES WILL INCLUDE**:
- Handling inbound calls from customers
- Developing a thorough understanding of relevant legislations and guidelines and ensuring compliance with them at all times
- Liaising and negotiating with customers to assist them in their claims
- Accurately and efficiently entering information into the database
**THE SUCCESSFUL CANDIDATE WILL HAVE**:
- Minimum 1-2 years relevant experience in a contact centre environment
- Strong communication and interpersonal skills
- Intermediate MS Word, Excel and PowerPoint skills
- Ability to prioritise multiple workloads and multi-task in a fast-paced environment.
Initially, this role will be 100% office based, once trained you will move to a hybrid model.
- this role is available for an immediate start
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