Resident Placement Advisor
2 weeks ago
**About The Role**
- This is a casual position, supporting the call centre in peak periods and covering any leave._
**Benefits**
- Range of discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.
**Duties**
- Take all calls in a timely, efficient and professional manner
- Timely end-to-end enquiry management, including liaising with relevant internal stakeholders
- Overall Epicor management for all care homes, ensuring the capture of necessary details, update of latest progress and accuracy at all times
- Utilisation of strong communication skills to capture enquiry information, book tours and notify care homes
- Maintaining enquirer contact where tours have not been able to be booked
- Conduct Nurture calls to prospects not ready to come into care and update Epicor with discussions had
- Conduct mystery shop calls to competitors
- Maintain records of calls and information received
- Update the My Aged Care portal to reflect any content updates as required
- Enter all new enquiries received by the contact centre
**Skills and Experience**
- Experience in call centre customer service and sales
- Empathy. Ability to listen and understand when talking to customers
- An excellent listener with a positive friendly approach
- A willingness to ‘sell’ the home and it’s benefits to the customer
- Possess excellent interpersonal skills and the ability to establish and build upon working relationships effectively
- Have the ability to communicate with others at all levels in order to successfully achieve outcomes
- A passion for Aged Care and helping people get the care they deserve
- Have the ability to learn and understand details pertaining to the organisation’s effective operation
- Excellent written and verbal communication skills
- Strong organisational, problem solving and prioritisation skills
- Ability to recognise opportunities and problems arising in the health and disability sector
**Culture**
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.
**How to Apply**
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._
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