Analytics End-user Support

4 months ago

Box Hill, Australia Eastern Health Full time

Permanent, Full Time with monthly day off

Box Hill Hospital

Flexible and hybrid working arrangements available

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

Due to internal promotion of the incumbent, we have an exciting opportunity for an Analytics End-user Support to join the analytics team at Eastern Health. This role is key to transforming the way the analytics team collaborates with the business on data and analytics projects. The Analytics End-user Support will be part of a small team led by Senior Analytics Business Partner, supporting the development of analytics self-service capability at Eastern Health. Key to the success of the role will be the ability to build strong relationships with business stakeholders and the analytics team. This is a great time to join the growing team as the organisation embarks on its journey to significantly uplift its data and analytics capability.

**The role will**:
Assist the implementation of Analytics Business Partnering at Eastern Health, which is a pioneering initiative in Victoria's Public Health system.

Work with business partners to identify and categorise analytics personas with differing needs for self-service capability.

Lead the development and delivery of training products to assist in building self-service capability.

Conduct group training sessions as required.

Conduct one-on-one training sessions with key stakeholders to build familiarity and proficiency in the use of key analytics data and tools.

Build simple dashboards and reports in Power BI.

Respond to relatively simple requests for access to data.

Provide feedback to the analytics team regarding end-user needs so that these can be built into analytics services strategy.

Develop strong relationships with business stakeholders and build reputation as the “go-to” person for providing personalised analytics support.

Maintain up-to-date knowledge of analytics tools and techniques so as to be able to provide up to date and relevant advice to end-users.

About you

**To be successful in this role you will possess**:
Microsoft BI Stack experience (SQL Server, Power BI, SSRS, SSIS, SSAS, Excel).

Proven ability to develop compelling Power BI reports, scorecards and dashboards that are used by the organisation.

Demonstrated ability to develop and assess training materials suitable for the audience.

Expertise in delivering training sessions that deliver a significant uplift in end-user capability.

Excellent communication skills and the ability to communicate technical concepts in an easy to understand manner.

Be organised and have the ability to manage conflicting-priorities to meet the needs of multiple stakeholders.

Strong stakeholder engagement skills and the ability to collaborate at all levels in an organisation.

Ability to work effectively both as an individual and in a team environment.

Appropriate tertiary qualifications in Computer Science, Statistics, Mathematics, Data Science or a related quantitative field.

Following desirable attributes will help you stand out from the crowd:
Relevant experience in the public health industry.

The ability and interest to learn new technologies.

Training and/or experience using a programming language.

Experience with working within a project driven environment.

Experience working in a large complex organisation.

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

Diverse and engaging career opportunities

Friendly & supportive team

Flexible working hours

Salary packaging options

Career progression in our teaching hospitals

Next Steps

**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day

Selection Criteria
**Essential**: Hands-on experience using Power BI. If yes, rate

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