Customer Success Executive

2 weeks ago

Darlinghurst, Australia Zenobē Full time

**ABOUT ZENOBE**

Zenobē Energy was established to enable the transition to full zero carbon, non-polluting power and transport systems through the intelligent use of energy storage. The company has established itself as market leader in battery storage, with 225MW of operational and under construction grid-scale battery capacity and now is a leading firm in the financing and provision of turnkey solutions for electric vehicle fleets.

The company has been consistently innovative since its founding in 2017, with major industry firsts in software development, market access, financing and solution provision. It is backed by leading strategic energy storage investors and is uniquely positioned to meet customer demands with innovative solutions. Having raised multiple rounds of equity funding since inception, we are a rapidly growing company looking for talented hires to drive further growth.

Our Australia team has been established for 3 years and currently consists of a fast growing and high performing team who have been responsible for winning successful projects across the Australia/ New Zealand regions.

**THE OPPORTUNITY**

As Zenobe continues to scale up and bring on more clients, we are looking to bring on board a Customer Success Executive to be part of the Product team to ensure that our clients are receiving best in class customer support. This is an amazing opportunity to join a business experiencing rapid growth yet has already built a strong reputation in the industry.

The role of the Customer Success Executive is to develop & maintain a continuous feedback loop with our clients and ensure that the products and services they have been provided with meet their requirements.

**A TASTE OF THE DAY TO DAY**
- Onboard new clients and making sure the transition from Construction to Operations is as seamless as possible
- Maintain regular contact and take full ownership of customer account management, and be the main point of contact
- Promote Zenobe’s capabilities to make customers as successful as possible (improvements, updates, new initiatives, maintenance)
- Document meeting notes and ensure actions are followed up
- Respond to client requests in a timely manner
- Provide Portal training sessions, advice and constant support to all client queries
- Produce innovative and engaging guidance on the portal and how it can be used
- Liaise closely with internal teams including Product, Operations and Business Development to provide client feedback
- Create SLA reports for clients to measure our success
- Log client requests, feature requests, issues and bugs and follow up on resolutions
- Review and test new features before they go to clients.

**A BIT ABOUT YOU**

A job with Zenobē Energy means a job with the market leader in one of Australia’s most dynamic and fastest growing sectors, gaining exposure to diverse roles and highly experienced partners.

**Essential competencies**:

- Previous experience in an Account Management or customer success role
- A genuine passion in clean energy and our social and environmental mission
- Experience working with stakeholders at all levels
- Understands clients needs and puts them first
- Good relationship builder through active listening, building trust and acting with diplomacy
- Ability to understand and interpret large data sets
- Ability to turn “Tech Talk” into easy to understand language for our clients
- Always looking for ways to improve processes and bring best for client
- Confident in leading training sessions to clients
- Excellent written and verbal communication skills
- A natural problem solver - no matter how big or small
- Motivated, self-starter with strong organisational skills and a team player

**Desirable Skills, but not essential**:

- Experience in energy storage, renewables, and/or EV infrastructure
- Knowledge of the Australia and New Zealand energy and fleet transport landscapes
- Background working with SaaS products
- Previous experience using the Atlassian suite of products

  • Marketing Executive

    2 months ago

    Darlinghurst, Australia WooliesX Full time

    Flexible/hybrid working arrangements - Surry Hills location Potential to be extended or made permanent **What You'll Do** As a Marketing Executive in the eCom Customer tribe, you will be responsible for executing highly relevant customer campaigns, focused on driving long term engagement, commercial outcomes and value for our customers. You will execute...

  • Marketing Executive

    5 days ago

    Darlinghurst, New South Wales, Australia WooliesX Full time

    Flexible/hybrid working arrangements Surry Hills location Potential to be extended or made permanentWhat You'll DoAs a Marketing Executive in the eCom Customer tribe, you will be responsible for executing highly relevant customer campaigns, focused on driving long term engagement, commercial outcomes and value for our customers.You will execute campaigns...

  • Marketing Executive

    4 weeks ago

    Darlinghurst, Australia WooliesX Full time

    . - **Attractive salary package** - **Opportunity to join us in this new phase of growth** - **Hybrid Flexible Environment **The Opportunity Operating for over 12 years, Everyday Insurance from Woolworths offers a wide range of great value products in Car, Home, Travel and Pet Insurance. As part of the Everyday family of brands our purpose is to provide...

  • Executive Assistant

    5 days ago

    Darlinghurst, New South Wales, Australia We Are Unity Full time

    Company DescriptionWe Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience.When you work with...

  • Operations Executive

    2 months ago

    Darlinghurst, Australia Cartology Full time

    **About us**: Cartology is the Woolworths Groups new stand-alone media business. The Cartology business was established with the aim of driving sales in-store, digitally and across other media properties, whilst making it easier for suppliers to utilise our full range of media assets to deliver relevant messages to both new and existing customers. We...

  • Operations Executive 3

    2 weeks ago

    Darlinghurst, Australia Cartology Full time

    **Operations Executive - Join Cartology at exciting times of major expansion and growth - Deliver end to end campaign management ensuring an excellent client experience Attractive package and flexible working environment **We are Cartology Cartology is the Woolworths Group’s new stand-alone retail media business. Customer behaviour is changing. They have...

  • Operations Executive

    5 days ago

    Darlinghurst, New South Wales, Australia Cartology Full time

    About us:Cartology is the Woolworths Groups new stand-alone media business. The Cartology business was established with the aim of driving sales in-store, digitally and across other media properties, whilst making it easier for suppliers to utilise our full range of media assets to deliver relevant messages to both new and existing customers.We operate in a...

  • Insights Executive

    7 days ago

    Darlinghurst, Australia Cartology Full time

    **About Us Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers. Cartology is...

  • Executive Assistant

    2 weeks ago

    Darlinghurst, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • Performance Executive

    5 days ago

    Darlinghurst, New South Wales, Australia Cartology Full time

    **About UsCartology is one of Australia's leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.Cartology is truly...

  • Executive Assistant

    1 week ago

    Darlinghurst, Australia Allan Hall HR Full time

    Drive efficiency and support a high performing team - Thrive in a dynamic, inclusive work culture - Join a team committed to creating a brighter future Join Our Team as an Executive Assistant at The Behavioural Architects! Are you passionate about making a difference in the world? Do you thrive in a dynamic, fast-paced environment where no two days are the...

  • Campaign Delivery Executive

    5 days ago

    Darlinghurst, New South Wales, Australia Cartology Full time

    **About UsCartology is one of Australia's leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.Cartology is truly...

  • Executive Assistant

    2 months ago

    Darlinghurst, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • Executive Assistant

    2 weeks ago

    Darlinghurst, Australia We Are Unity Full time

    Company Description We Are Unity works globally to help organisations realise their Purpose, by driving transformations that unite strategy, brand and culture. We work collaboratively with our client partners to articulate and embed their Purpose, Vision and Strategy across leadership, brand, EVP, customer experience and employee experience. When you work...

  • Client Partnership Executive

    5 days ago

    Darlinghurst, New South Wales, Australia Cartology Full time

    **About UsCartology is one of Australia's leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.Cartology is truly...

  • Content Delivery Executive

    1 month ago

    Darlinghurst, Australia Cartology Full time

    We currently have a permanent full-time opportunity available for a Content Delivery Executive to join the Content and Publications team at Cartology! This newly-created role will primarily assist the Content delivery manager in always ensuring the content creation process is in place, timely delivery of all content initiatives as well as standardising and...

  • Conference & Events Executive

    3 weeks ago

    Darlinghurst, Australia PULLMAN Full time

    **Company Description** Are you a master in Human Connection? Can you foster relationships and use people’s stories to drive a truly incredible customer service experience? If so, we now have an opportunity for an experienced Conference & Events Sales Executive to join our amazing team here at Pullman Sydney Hyde Park. The 5-star Pullman Sydney Hyde Park...

  • Account Executive

    2 weeks ago

    Darlinghurst, Australia Two Palms Media Full time

    **Life at Two Palms**: Two Palms Media is the agency we wanted to work for but couldn’t find. We’re an agency that puts our team first, gives everyone a voice and prioritises a balanced lifestyle. We’re committed to fostering a great culture that aims to bring out the best in everyone. We are a diverse bunch and we celebrate the personalities that...

  • Conference & Events Executive

    5 days ago

    Darlinghurst, New South Wales, Australia PULLMAN Full time

    Company DescriptionAre you a master in Human Connection? Can you foster relationships and use people's stories to drive a truly incredible customer service experience? If so, we now have an opportunity for an experienced Conference & Events Sales Executive to join our amazing team here at Pullman Sydney Hyde Park.The 5-star Pullman Sydney Hyde Park welcomes...

  • Marketing Integration Executive

    2 months ago

    Darlinghurst, Australia Cartology Full time

    **Full time, Permanent opportunity**: - **Sydney - Flexible hybrid working**: - **Exciting opportunity to work for one of Australia's retail media pioneers **The Opportunity As a member of the Category & Marketing Integration team, you will support the Marketing Integration Manager in managing the planning, communication and asset management for all client...