Service Delivery Support Officer

2 weeks ago


Canberra, Australia Ignite Specialist Recruitment Services Full time

Initially until 30th June with extension until June 2025
- Baseline Clearance or ability to gain Baseline Clearance
- ACT

**About**:
***
As the ICT Service Delivery Support Officer, you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge Management. There will be a requirement to rotate through the different disciplines, allowing for a spread of knowledge and for individuals to continually contribute to the improvement of each process.

**Responsibilities**:

- Assist with the management and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams.
- Assist with setting priorities for the work area, maintain team cohesion, and ensure quality of outputs.
- Drive Continuous Improvement, promote best practice, build strong partnerships, and facilitate timely communication.
- Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.
- Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning, and liaison with other sections on policy, project or operational issues.
- Provide education to both internal and external IT teams regarding agreed and published service management processes.



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