Service Delivery Support Officer
2 weeks ago
Initially until 30th June with extension until June 2025
- Baseline Clearance or ability to gain Baseline Clearance
- ACT
**About**:
***
As the ICT Service Delivery Support Officer, you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge Management. There will be a requirement to rotate through the different disciplines, allowing for a spread of knowledge and for individuals to continually contribute to the improvement of each process.
**Responsibilities**:
- Assist with the management and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams.
- Assist with setting priorities for the work area, maintain team cohesion, and ensure quality of outputs.
- Drive Continuous Improvement, promote best practice, build strong partnerships, and facilitate timely communication.
- Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.
- Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning, and liaison with other sections on policy, project or operational issues.
- Provide education to both internal and external IT teams regarding agreed and published service management processes.
-
Service Support Officer
4 weeks ago
Canberra, Australia Australian Government Solicitor Full timeOngoing/Non-ongoing (12-month contract) - Full time Canberra based role - Collaborative team and varied work This is an exciting opportunity to take your career to the next level by joining AGS’s dynamic Client Services Team. As a Service Support Officer, you are excited about the opportunity to work alongside experienced professionals and contribute your...
-
Aps3 Service Support Officer
1 month ago
Canberra, Australia DFP Recruitment Services Full time**Job description**: We are seeking an **APS3 Service Support Officer** for a Federal Government department to provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities. The key role for an ...
-
Support Officer- Agile Delivery
1 month ago
Canberra, Australia Australian Government Clean Energy Regulator Full timeCanberra Based - Ongoing - Scheme Support Division **About the Branch**: The Agile Delivery Section (ADS) is responsible for the design, development and delivery of digital solutions for the Clean Energy Regulator. ADS delivers high quality, timely solutions to meet user's needs. Working under the Scaled Agile Framework for enterprises (SAFe), through...
-
Service Delivery
1 week ago
Canberra, Australia Fujitsu Full timeAbout the role Our Government client is seeking a multidisciplinary team of IT professionals with expertise in enterprise-grade technology solutions, integration architectures, and system operation to compliment teams of capable resources. This is with the aim to build strategy, establish architectures and operations and manage delivery capabilities in...
-
Assistant Director Delivery Office
4 weeks ago
Canberra, Australia NDIS Quality and Safeguards Commission Full timeNDIS Quality and Safeguards Commission 1 **Job Reference Number **217_11/23 **Position Title** Assistant Director Delivery Office **Classification **EL1 **Status **Ongoing **Salary Range **$111,445-$126,503 **Contact Person **Sinead Walsh **Contact Number **0461 344 486 **Date Applications Open **Friday 3 November 2023 12:00 am **Number of Vacancies...
-
Canberra, Australia Australian Electoral Commission Full timeAgency Purpose The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs. The...
-
Risk, Intelligence
1 month ago
Canberra, Australia NDIS Quality and Safeguards Commission Full timeNDIS Quality and Safeguards Commission 1 Risk, Intelligence & Delivery Officer About the NDIS Quality and Safeguards Commission The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent agency established on 1 July 2018 to improve the quality and safety of NDIS supports and services. The Commission is the dedicated national...
-
Redress Officer
1 month ago
Canberra, Australia Australian Government Department of Social Services Full timeBulk Recruitment Round - Canberra - Batemans Bay - Hobart - Wagga Wagga - Wollongong **Position Description**: Redress Officers in the Service Delivery Branch provide direct services to applicants including case coordination, contact with applicants by phone, letter drafting and payment issuing. - make and receive calls to applicants and their nominees...
-
Support Officer
4 weeks ago
Canberra, Australia Primacy Partners Consultancy Full timePrimacy seeks a Support Officer that has a proven history of working in complex environments and contributing to the organisational capability within the team. The Support Officer is accountable under general direction to assist several team leads in the delivery of the work packages to provide effective administration, procurement and finance support The...
-
Service Delivery Manager
7 days ago
Canberra, Australia Cdc Data Centres Full timeAbout us:Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...
-
Service Delivery Manager
4 days ago
Canberra, Australia Australian Government Full timeCanberra, ACT - Ongoing/Non Ongoing (Non-Ongoing will be offered for 12 months) - $117,268 to $133,394 + Superannuation **About the Branch**: The Digital Services Branch provides technology and expertise for the Clean Energy Regulator to deliver its strategic outcomes and regulatory obligations. **About the Section**: The Products and Services Section is...
-
Service Delivery Manager
4 weeks ago
Canberra, Australia Exclaim IT Pty Ltd Full time**Competitive daily rate on offer**: - 12-month initial contract - An exciting Federal Government opportunity - Must have Negative Vetting Level 2 **Location**:Canberra, Australian Capital Territory 2601 - Australia **Work type**:Contract **Date Posted**:18 April, 2024 **Reference**:#16578 **About the role**.**: **Key responsibilities**.**: - Policy,...
-
Project Support Officer
4 weeks ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - ICT - Employment type: - RFQ - Salary: - Negotiable - Contact name: - Jack Carmelo- Job reference: - BBBH1304_1686890383 - Published: - 12 minutes ago - Startdate: - ASAP Cleared are currently supporting agencies within the national intelligence space, who are looking to engage TSPV resources for long term contract...
-
Service Delivery Manager
4 weeks ago
Canberra, Australia Indigitise Pty Ltd Full timeSkill Set(s) - Process Definition and Improvement - Skills Level(s) - Level 3 - Advanced Practitioner - Service Category(s) - Program Management Services **Scope of Task**: Army maintains a few bespoke communications systems and services with unique requirements. A need has been identified for a Service Delivery Manager (SDM) with a strong ITIL and Agile...
-
Project Support Officer
4 weeks ago
Canberra, Australia CYOS Solutions Full time**Application closing date**: Friday, 05 May 2023 - 11:59pm, Canberra time (in Canberra) **Estimated start date**: Monday, 03 July 2023 **Location of work**: ACT **Length of contract**: 12 Months **Contract extensions**: 1 x 12 months **Security clearance**: Must have Top Secret Positive Vetting (TSPV) **Rates**: $60 - $80 per hour (inc....
-
Administrative Support Officer
4 weeks ago
Canberra, Australia ACT Government Full time**Administrative Support Officer** **Full-time Permanent**: **Closes: 13 March 2023**: **Classification**: Administrative Services Officer Class 4 **Salary**: $76,255 - $82,566 plus superannuation **Position No**: 39524 - 02906 **Directorate**: Canberra Health Services **Advertised (Gazettal date)**: 23 February 2023 **Our Vision**: creating exceptional...
-
Project Support Officer
1 month ago
Canberra, Australia ACT Government Full timeAre you our new Project Support Officer? Major Projects Canberra is responsible for leading the design development and delivery of the redevelopment of the new Canberra Theatre Centre. Lead by the Project Director, Canberra Theatre, the team will be responsible for the procurement, planning, stakeholder and community engagement, design development and...
-
Service Delivery Manager
7 days ago
Canberra, Australia Leidos Full timeCompany Description **Introductions** Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our...
-
Procurement Support Officer
4 weeks ago
Canberra, Australia Federal Government Full timeThe Procurement Support Officer works closely with the Indigo Procurement Lead to assist in the successful delivery of procurements being undertaken For the Federal Department's Program. The Procurement Support Officer reports to the Director ICT VMO but receives day-to-day instruction from the Procurement Lead. **Estimated Start Date**: ASAP **Contract...
-
Contract Support Officer
4 weeks ago
Canberra, Australia ACT Government Full timeHousing ACT is a division of the Community Services Directorate (CSD). It is responsible for the provision and management of public housing services and delivery and management of homelessness services in the Territory. Infrastructure and Contracts is a branch within Housing ACT and has responsibility for the management and maintenance of the public housing...