Service Delivery Manager

3 weeks ago

Canberra, Australia Leidos Full time

Company Description
**Introductions**

Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are passionate about. We’re open minded, ambitious and committed to enabling our people to do their best work, to be inspired by what they can achieve and the impact they can have.

Here in Australia, we’re agile and growing fast. Our 2,000 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 40,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.

**Job Description**:
**Your New Role**

Leading a team of highly skilled specialists, you will support the sustainment of mission critical intelligence systems. Working closely with our Engineering & Technical Operations Teams to develop and maintain support services for a large Government end user, you will be driving a critical client facing role, ensuring the delivery of a flexible and proactive sustainment service.

**In this role your responsibilities will be to**:

- Manage the delivery of services to ensure that SLAs (service level agreements) and KPIs (key performance indicators) are met or exceeded
- Maintain tight control over schedule, risks, scope of work and budget, and ensure that project is completed on schedule and within budget
- Ensure service quality and delivery standards; identify service needs, plan the service delivery and proactively supports cost reductions
- Build and maintain strong relationships, and provide day-to-day advice and support to clients
- Maintain frequent contact with internal personnel, outside customers and industry peers at various management levels concerning operations or scheduling of specific phases of the project or contract
- Ensure that operational teams have a clear understanding of SLAs and KPI requirements
- Ensure supporting procedures and work instructions are developed within the respective Service Providers to support the governing process
- Conduct briefings and participate in technical meetings for internal and external representatives concerning specific operations
- Represent the organisation at Governance meetings
- Provide guidance to the Project Team on required Quality Management Systems processes and standards
- Conduct quality assurance reviews of Contract Data Requirements List and other documents
- Conduct internal quality audits to verify compliance to Project processes as defined in Project Plans.

**Qualifications**:
**About You and What You'll Bring**
- Experience operating in a Service Delivery, Sustainment Management or Project Management role delivering ICT services to a Federal Government department
- Ideally, experience in support of the National Intelligence Community.
- Knowledge of ITIL fundamentals
- Experience with Project Delivery principles, standards, methods and implementation
- Innovative with solid experience in streamlining and transforming service delivery
- Proven experience designing and implementing project management processes
- Demonstrated experience in staff supervision, leadership, engineering management, risk mitigation and business improvement methodologies
- Proven experience in managing projects and project delivery teams to success.

Additional Information
**What You'll Love**

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing, RDO program and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.

**This role does require the successful applicant to be an Australian Citizen and hold a NV-1 level security clearance.

  • Service Delivery Manager

    1 month ago

    Canberra, Australia Paxus Australia Pty Ltd Full time

    Posted 22 May 2023 - SalaryNegotiable - LocationCanberra - Job type Contract - DisciplineSecurity + Cyber Security - Reference261567_1684752585 **Job description**: **Service Delivery Manager**: Paxus is currently seeking a highly skilled and experienced Service Delivery Manager to join a dynamic Cyber Security team. As a Service Delivery Manager, you will...

  • Service Delivery Manager

    1 day ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    **Service Delivery Manager** - Canberra, ACT - Australian citizenship and ability to obtain Baseline clearance. - Contract until December 2023 with extension options **About the team**: **About the Role**: Seeking an experienced Service Delivery Manager to support the Digital Technologies Branch. You will be a critical role in maturing DTB’s Service...

  • Service Delivery Manager

    1 month ago

    Canberra, Australia Peoplebank Full time

    Location: - Canberra- Job Type: - Contract- Posted: - about 6 hours ago- Contact: - Archna Singh- Discipline: - Executive IT - Reference: - 255949**About the Role** The client requires a Service Delivery Manager to provide effective delivery and sustainment of various cyber projects. **Indicative duties include, but are not limited to**: - Collaborate...

  • Service Delivery Manager

    1 month ago

    Canberra, Australia Ignite Specialist Recruitment Services Full time

    **Service Delivery Manger** ACT, Must have NV1. Initially 12 months with 2x12 months of extensions **Demonstrated Skills and experience.** - Collaborate with business and service providers to develop and document strategic improvements for the provision of IT services. - Establish and maintain effective relationships with internal and external service...

  • Service Delivery Manager

    4 weeks ago

    Canberra, Australia Rubix Solutions Full time

    NV1 - Business critical system - Analytical and problem-solving skills Rubix Solutions is a boutique recruitment company working for some of the biggest blue chip clients globally. Our client, a leading IT consultancy are looking to hire a Service delivery manager with a NV1, based in Canberra. An outstanding opportunity has presented itself for a talented...

  • Service Delivery Manager

    1 week ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    1 month ago

    Canberra, Australia Etainsolutions Full time

    Open To **NV1 Holders** Location **Canberra ACT** - The Delivery Manager position is expected to operate within the scope and delivery requirements set by the Program Leadership, guiding the Project team and ensuring alignment to the overall Program endorsed strategic direction. There is an expectation that this role will_ work - closely with the program...

  • Service Delivery Manager

    1 week ago

    Canberra, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    3 days ago

    Canberra, Australia Fujitsu Full time

    **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the role** Our Government client...

  • Service Delivery Manager

    49 minutes ago

    Canberra, Australia Telstra Full time

    Employment Type Permanent Closing Date 23 Feb 2023 11:59pm Hi, we’re Telstra Purple People bringing purpose to technology. We are Australia’s largest owned technology services business, focused on outcome-based, transformative tech solutions that help our customers cut through IT complexity to achieve their bespoke goals, faster. If solving unique...

  • Service Delivery Manager

    4 weeks ago

    Canberra, Australia DXC Technology Full time

    An exciting opportunity has arisen for a Service Delivery Manager (SDM) to manage a small and growing team (13+) in the sustainment of a complex business-critical business integration system. As the lead of the sustainment team, your role is customer focused, as well as leading the team’s interactions with other stakeholders within the environment. You...

  • Active Directory Federated Service Consultant

    3 days ago

    Canberra, Australia Delivery Centric Technologies Full time

    Hi Folks, This is a great opportunity for an Active Directory Federated Service Consultant to take up this role in a well-established team based in Australia - Experience: 5 to 15 years - Location: Sydney/ Canberra - Work type: Permanent - Role: Active Directory Federated Service Consultant About Delivery Centric: Delivery Centric is a customer-focused,...

  • Service Delivery Manager

    3 weeks ago

    Canberra, Australia Cdc Data Centres Full time

    About us:Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...

  • Land Service Delivery Manager

    4 weeks ago

    Canberra, Australia KBR Full time

    **Title**: Land Service Delivery Manager **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and companies around...

  • Land Service Delivery Manager

    2 weeks ago

    Canberra, Australia KBR Full time

    Title: Land Service Delivery Manager Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the...

  • Land Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia KBR Full time

    Title:Land Service Delivery ManagerYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...

  • Land Service Delivery Manager

    2 weeks ago

    Canberra, Australia KBR Inc. Full time

    JOB DESCRIPTIONTitle:Land Service Delivery ManagerYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies...

  • Service Delivery Manager

    4 weeks ago

    Canberra, Australia Australian Federal Police (AFP) Full time

    EMPLOYMENT TYPE - Ongoing Full time LOCATION - ACT AFP BAND & SALARY - Band 07, $113,563.00 - $121,628.00 JOB REFERENCE NUMBER - 12821 This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months. Did you know? The mission of the Australian Federal Police is to...

  • Service Delivery

    3 days ago

    Canberra, Australia Fujitsu Full time

    **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the role** Our Government client...

  • Service Delivery Manager

    4 weeks ago

    Canberra, Australia DXC Technology Full time

    A new and exciting opportunity has arisen for a Service Delivery Manager (SDM) to manage a small and growing team (13+) in the sustainment of a complex business-critical business integration system. As the lead of the sustainment team, your role is customer focused, as well as leading the team’s interactions with other stakeholders within the environment....