Service Delivery Manager

2 months ago

Canberra, Australia Exclaim IT Pty Ltd Full time

**Competitive daily rate on offer**:

- 12-month initial contract
- An exciting Federal Government opportunity
- Must have Negative Vetting Level 2

**Location**:Canberra, Australian Capital Territory 2601 - Australia

**Work type**:Contract

**Date Posted**:18 April, 2024

**Reference**:#16578

**About the role**.**:
**Key responsibilities**.**:

- Policy, Process and Procedure documents aligned to the ITIL framework across the service lifecycle.
- Provision of program and project delivery schedules, including reporting as required.
- Provision of ServiceNow support to enable introduction of improved delivery workflows across the organisation.
- Build organisational capability and responsiveness, in particular with context to service delivery innovation
- Provide leadership to the organisation around Agile processes and methodologies
- Stakeholder engagement and support to enable continual improvement processes

**Skills and Experience**.**:

- Proven ability to gather and document business and functional requirements that provide a solid foundation for the design and implementation of appropriate solutions using formal processes and methods while delivering rapid, incremental outcomes.
- Proven ability in the elicitation of business rules and business process mapping (using BPMN) and business process re-engineering and architecture.
- Demonstrated knowledge of business analyst procedures and practices.
- Previous experience working for a large IT/ICT organisation or IT Projects (involving significant and/or complex business change elements).
- Demonstrated ability to work effectively and independently and as a member of a multi-disciplinary team and work across multiple initiatives and diverse stakeholder groups.
- Demonstrated ability to manage the development and implementation of business and functional requirements with a team effectively and collaboratively.
- Experience implementing and optimising solutions for remote work scenarios, ensuring seamless collaboration and data accessibility for distributed teams.
- Familiarity with technologies and strategies for overcoming connectivity barriers, such as offline data synchronisation, cloud-based solutions, and efficient use of local resources.
- Excellent written and verbal communication skills.
- Ability to work independently.

**Essential Criteria**.**:
Submissions will be evaluated against the following criteria:

- Demonstrated experience (in relation to the Scope of Task, required skillsets and experience) to undertake the support services successfully.
- Demonstrated qualifications to complete the Scope of Task.
- Demonstrated ability to engage with stakeholders and contractors.
- Value for money of the tendered solution and pricing structure, including the proposed payment schedule submitted.
- An interview with the potential applicants may be required prior to selection.
- Demonstrated experience in leading in an Agile environment and working with Agile support systems e.g. ServiceNow, Atlassian.
- A qualification in Agile methodology is desirable.

**Contact details**.**:

- Please note that a National Police Check might be required as part of pre-employment screening._

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