IT Support Officer
2 weeks ago
Flexible hours/days
- Supportive workplace culture
- Hybrid work arrangements
**Who we are**
We partner with our clients in the RTO industry to provide strategic and operational advice, expertise, support and shared services.
**The Role**
We are looking for a resourceful and committed IT professional, looking to work part time in a flexible and supportive environment. You must be able to work independently and have the ability to communicate clearly and technically to both the company and our clients.
In this role you'll be expected (but not limited to):
- Troubleshooting and diagnosing technical issues remotely, over the phone
- Conduct equipment/hardware/asset set-up for new starters
- Escalate issues to L3
**Skills & Experience**
The following skills are essential for this position:
- Some experience in L1/L2 IT Support
- Troubleshooting skills
- Ability to work as part of a small team
- High level of customer service skills
- Excellent communications skills (oral and written)
- Experience in using helpdesk / ticketing software
**What we offer**
- Friendly, rewarding environment
- Flexible Hybrid work structure
- Fantastic work culture and supportive team to help you grow and learn
- Immediate start available
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