Customer Relations Consultant

3 weeks ago

Sydney, Australia Inchcape Full time

Are you a high performing, motivated and passionate individual? An opportunity now exists for you to join our global business Are you looking for an opportunity to be part of a passionate and supportive team, where you can grow your career with a leading global automotive company? Make the move now and come and join Subaru

**Who are we?**

Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

**What’s the opportunity?**
Our Customer Relations team provide a positive customer experience by being positive, helpful, knowledgeable and working with other departments within the business to find solutions to customers’ needs and reaching a positive outcome for the customer as well as the business.

Further to the above the duties and responsibilities will include, but are not limited to, the following:

- Answering customer questions in relation to their concerns, creating case tickets and providing responses to customers in a timely manner as required
- Investigating customer requests and complaints received by post, raising concerns to relevant stakeholders and providing responses in a timely manner as required
- Regular updating and maintenance of data in our CRM in compliance with correct data handling procedures

**Why join us?**
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

**Who are we looking for?**

The right person will possess an eye for detail & a focus on customer service together with the following:

- Excellent customer service experience
- Conflict resolution skills
- Previous experience in an inbound call centre
- Previous experience in the Automotive Industry - preferred no essential
- Case Management experience - preferred not essential

This is a great opportunity to join an organisation that supports personal development, career growth, celebrates diversity and recognises the benefits a culture of inclusion brings to our workplace and customer experience.

If you believe you have the skills, experience and motivation to succeed in this role, don’t miss out on this awesome opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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