Customer Service Officer

5 months ago

Brisbane, Australia Everything Fleet Full time

**Everything Fleet**
**Eagle Farm, Brisbane QLD**:
**Customer Service - Customer Facing**
**(Call Centre & Customer Service)**
***:
**Casual/Vacation**:
**About the Company**

Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that have been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film and sporting industries for over 30 years.

Our services include subscription, leasing and rental hire and covers everything in-between from smash repairs to mechanical services.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way

**About the Role**

Reporting to the Branch Manager, we are looking for 2 x Customer Service superstar to work in our newly opened Branch at Eagle Farm (off site location for Brisbane Airport), where you will provide both face to face and over the phone customer service and reservation support ensuring that every interaction with the customer is first class.

This role will see you working on a casual basis, approx 3 days per week (21 hours) on a rotating roster across Monday - Sunday 7am - 6pm with flexibility to work extended hours if required, as well as public holidays. You will also need flexibility to provide cover, from time to time, at our Woodridge Branch.

**Key Responsibilities**:

- Meet and greet customers providing best in class service
- Complete subscription and/or rental agreements in a timely and accurate manner
- Validate customers documents such as Driver’s License
- Sell/upsell over the counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuel
- Take credit card payments and accurately update the system
- Attend to walk in customers in a prompt and efficient manner
- Inspect vehicles prior to and on return of booking to ensure no damage
- Record vehicle damage, process incident reports and action claims
- Carry out Vehicle Detailing duties, both inside and out ready for the next customer
- Shuttle Bus Driving - picking up and dropping off customers at the airport
- Answer calls and manage reservations for multiple locations
- Ensure the right vehicles are on site for each reservation
- Maintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservations

**Required Skills & Experience**:

- Experience in the car/truck rental or subscription industry is a **MUST**:

- Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly
- Current **Manual **open, drivers’ license with no restrictions and a good driving record is a **MUST**, with HR, MR or HC license highly advantageous
- Your own reliable transport to get to work
- QLD Drivers Accreditation (or willing to get at own cost prior to start date)
- Strong computer skills with the ability to quickly learn the point-of-sale software
- Ability to work unsupervised, with a strong work ethic, sense of responsibility and accountability
- Ability to multitask, be highly organised with have a strong attention to detail
- Experienced in dealing with customer issues and conflict resolution
- Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

**Benefits**:

- Bonuses / performance incentives
- Reward and recognition programme
- Ongoing career development and progression opportunities
- Product discounts
- Paid uniform
- Fortnightly pay
- Paid day off for your birthday (after 6 months)

**Employer questions**
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have experience using point of sale (POS) software?
- Which of the following statements best describes your right to work in Australia?
- Do you own or have regular access to a car?
- Which of the following Microsoft Office products are you experienced with?
- Do you have a current Australian driver’s licence?
- How many years’ experience do you have as a Car Rental Officer?
- What’s your expected hourly rate?
- Please confirm you are looking for a casual role, approx 3 days p/wk (21 hours) w/flexibility to work additional days/hours as required. Note: Branch Operating hours - Monday - Sunday 7am - 6pm including public holidays.
- Please confirm you have or are willing to get prior to start date a QLD Drivers Accrediation. Please Note this will be at your own cost
- Please confirm you have your own reliable transport to get to work each day

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