Overnight Guest Services

5 months ago

Katoomba, Australia YHA Australia Full time

YHA is Australia's largest backpacker accommodation provider, allowing people of all ages to travel and meet other backpackers in more than 50 YHA properties across the country. We are a membership-based, not for profit association, with all profits going back into our properties and the experience they provide. YHA Australia is part of the world's largest backpacker accommodation network, Hostelling International, providing more than 4,000 YHA hostels in over 90 countries.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA Blue Mountains is currently seeking a Overnight Guest Services to join the team on a part-time basis**

The overnight guest services attendant is responsible for attending to guest queries by providing prompt guest services overnight. The overnight guest services attendant is expected to provide support to other areas prior to the overnight engagement, including but not limited to, general cleaning, reception support, food & beverage preparations and activities assistance.

**Day-to-day duties include**:

- Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
- Having possession of the night phone and ensuring that this number is clearly displayed in conspicuous and relevant areas within in the property.
- Checking in late arriving guests and providing them with information that will assist in an enjoyable stay.
- Ensuring property rules are adhered to overnight and harmony is maintained.
- Handing over relevant information during shift changeovers.
- Overseeing the security of the building, dealing with unauthorised persons on premises, and bringing any problem areas to the attention of management

**Housekeeping/Cleaning**:

- Cleaning of communal facilities and public areas when required.
- Conducting periodic deep cleans of property rooms, ensuites, and communal facilities.
- Controlling laundry sent and received (for properties where a linen hire company is used).
- Removing and sorting of recycling and rubbish from rooms, corridors, bathrooms and communal areas.
- Laundry, folding and restocking of linen.

**What we are looking for**:

- Availability to work overnight, including being on-call to attend to guest queries overnight.
- Problem solving skills including the ability to work independently to solve problems in line with YHA policies and procedures.
- Excellent customer service skills.
- Attention to detail.
- Commitment to safety and security.
- Ability to commit to minimum of 3-hour shifts prior to overnight engagement.

**What’s in it for you?**
- Within hospitality award hourly rate
- Guaranteed working hours
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**

At **YHA, **you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

**Job Type**: Casual

**Salary**: $24.00 - $30.00 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Night shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Katoomba, NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Which of the following statements best describes your Covid-19 vaccination status?

Work Authorisation:

- Australia (required)

Shift availability:

- Overnight Shift (required)

Work Location: In person

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