National Account Manager

6 months ago

Canberra, Australia Property Exchange Australia Limited Full time

**Hi, we’re PEXA**
- Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

**About the Role**:
The role of a National Account Manager ACT is to work closely with PEXA Practitioner Key Accounts, Tier 1s and high value strategic accounts to provide ongoing purposeful relationship management that is aligned to PEXA’s strategic goals, brand proposition and values.

National Account Managers will need to have an extensive understanding of PEXA’s practitioner customer base managing high volume transactions, and are expected to look for opportunities to support and grow the practitioner’s client base by understanding their needs, introducing needs based solutions, and generating and converting leads.

The national remit of the role expects coordination and participation in industry events, and demonstrating leadership in pilots and workshops on enhancements, and product releases when they arise.

The role anticipates a geographic spread across the Eastern Seaboard (QLD, NSW,ACT, VIC) to ensure optimal impact with our Key account and high value practitioner customers.

**Key Accountabilities**:

- Maintain trusted, effective and productive relationships with Key, high value and strategic practitioner accounts to ensure loyalty, retention, and satisfaction with PEXA’s service levels.
- Develop relationships with new and existing customers, understanding the customers business needs to drive increased utilisation of PEXA’s products.
- Provide operational reports and tailored insights to customer base on enhancements, functionality, and new products.
- Planning and conducting appointments & communications with customers aligned to retention strategy.
- Canvass potential customers, converting leads as measured by set targets.
- Proactively convert leads in an efficient manner, as measured by set targets.
- Drive increased utilization of PEXA Products and Services measured by set targets.
- Proactively conduct periodic account reviews with clients, PEXA Products and Services measured by targets.
- Support PEXA at industry events.
- Represent a knowledgeable, efficient, and professional image of PEXA to target markets by handling business in a respectful and professional manner.
- Owning and resolving outcomes for client issues, queries, and blockers for transactions.
- Advocate and deliver data insights, to drive behavior and innovation in our customers’ businesses.
- Act as a feedback conduit between our customers and internal PEXA teams.
- Address practitioner concerns and ensure resolution of issues in a timely manner and follow up where required.
- Owning and resolving outcomes for customer issues, queries and blockers for transactions - ie. First point of escalation.
- Support and close out customer feedback - Core platform & product feedback loops.
- Maintain excellent working relationships across all key stakeholders within PEXA, including the Customer Solution Specialists and Success Specialists to ensure a well-coordinated approach to serve and sell to customers.
- Support the General Manager - Practitioners on an as needs basis.

**Skills and Experience**:

- Strong background in relationship management, preferably in a FinTech, PropTech organisation is desirable.
- Legal/Conveyancing background desirable.
- Must have current driver’s license and be willing and able to travel
- High aptitude and ability to identify business problems & promote solutions.
- Strong ability to understand and work through customer issues to resolution.
- Strong ability to influence and negotiate with a growth mindset.
- Demonstrated ability in articulating product offering, value propositions and tracking against progress.

**Key Attributes**:

- Customer centric approach
- Positive and proactive attitude
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to work collaboratively
- Strong prioritisation and organisational ability
- Confident to challenge and question
- Passion for networking and building sustainable relationships

LI-DB1

**A career at PEXA starts with you**
- If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you - even

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