Comcar National Operations Centre Manager

3 weeks ago

Canberra, Australia Department of Finance Full time

Business Enabling Services Group / Ministerial & Parliamentary Services Division / COMCAR and Programs Branch
- APS 6 ($88,157 - $107,593) | Ongoing & Non-ongoing | Full-time
- Canberra, ACT

**ABOUT THE BRANCH AND TEAM**

The COMCAR and Programs Branch is responsible for delivering high quality, secure and confidential car-with-driver and other ground transport services to high profile clients, such as the Governor-General and Prime Minister (both current and former), parliamentarians, members of the Federal Judiciary and other high office holders. Additionally, the Branch provides secretariat support to the Australian Political Exchange Council.

COMCAR provides ground transport and associated support services to visiting Guests of Government such as Royalty, Heads of State, Heads of Government and other foreign dignitaries. COMCAR frequently delivers services during major international events, such as the ASEAN Special Summit, Group of Twenty meetings (G20), the Commonwealth Heads of Government Meeting (CHOGM) and other Ministerial forums hosted in Australia. COMCAR has a national presence, with drivers located in each state and territory.

The COMCAR National Operations Centre (CNOC) is the engine room of COMCAR, responsible for managing client bookings, allocations and trip dispatches to our state and territory driver workforce within a 24/7 operational environment.

**ABOUT THE** OPPORTUNITY**

COMCAR has a vacancy in its COMCAR National Operations Centre (CNOC) for a self-motivated, highly-adaptive and enthusiastic leader who is committed to delivering quality client services in an operational environment.

Through a collaborative approach, the APS6 CNOC Manager leads and supports the National Operations team in the planning and delivery of quality car-with-driver services, in partnership with our state and territory based staff, within a 24/7 operational environment.

The CNOC Manager is required to:

- Reporting to the Assistant Director, oversee the delivery of national call-centre operations by supporting and guiding staff to deliver quality client services
- Provide guidance, support and advice to CNOC Team Leaders and maintain strong working relationships with COMCAR State Offices
- Lead by example; demonstrate integrity through an honest, transparent and accountable approach to staff management
- Conduct regular reporting and provide advice on CNOC operations and service delivery levels to the National Management team
- Review, update and implement operational guidelines, processes and procedures in consultation with other COMCAR areas
- Respond to after-hours calls and requests as required.

**DETAILED VACANCY INFORMATION**

For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.

**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.

Frequently Asked Questions Opens in new window

Frequently Asked Questions Opens in new window

Vacancy Pack Opens in new window

Vacancy Pack Opens in new window

  • Comcare Information Officer

    5 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    **About Us**Comcare (Australian Government) maintains the highest standards of information management and provides strategic leadership in the governance, risk, and compliance functions for its ICT systems.The Technology and Information Management team is responsible for maintaining Comcare's information and providing solutions for effective information...

  • Comcare Litigation Specialist

    1 week ago

    Canberra, ACT, Australia Comcare Full time

    Company OverviewComcare is a leading provider of litigation services to the Australian government.Job DescriptionThe Litigation and Dispute Resolution Team has responsibility for overseeing Comcare's Claims Litigation Strategy. The team identifies and manages scheme risks, ensuring strategic alignment throughout the litigation process.Under limited...

  • Comcare Regulatory Specialist

    11 hours ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    The Regulatory Legal team at Comcare offers expert advice and support to help the agency achieve its goals in regulatory activities. This involves investigating potential contraventions of the Work Health and Safety Act 2011 (WHS Act) and assisting with criminal prosecutions.In their role, the team collaborates closely with the Regulatory Operations Group...

  • Comcare Claims Officer

    3 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    Job DescriptionThe Claims Management Group plays a crucial role in Comcare's strategic objectives, delivering an effective and sustainable workers' compensation scheme for the Australian Public Service. The group works closely with employers and employees to identify strategies that facilitate early and successful return to work or recovery at work.The CAIS...

  • Digital Transformation Lead

    6 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    About UsComcare is a key Australian Government agency responsible for delivering workers' compensation services to the Commonwealth public sector.Our VisionTo deliver exceptional workers' compensation and rehabilitation services that exceed customer expectations.Job DescriptionThis role involves administering and aiding in the governance of SharePoint Online...

  • Comcare SharePoint Administrator Manager

    6 days ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    Company OverviewComcare (Australian Government) is a leading provider of workers' compensation services to the Commonwealth public sector.Digital TransformationWe are seeking a highly skilled digital transformation leader to drive our digital strategy forward. As a key member of our Technology and Information Management Team, you will be responsible for...

  • Comcare Data Insights Analyst

    1 day ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    Comcare is committed to delivering high-quality services to the community through the effective management of data. As a Data Insights Analyst, you will play a critical role in achieving this goal by contributing to the development of data-driven solutions that inform business decisions and improve outcomes.About the RoleIn this role, you will work closely...

  • Centre Manager

    2 weeks ago

    Canberra, Australia Australian National University Full time

    **Classification**: ANU Senior Manager Level 1 (Administration) **Salary package**:$118,003 - $123,640 per annum plus 17% superannuation **Term**: Full time, Continuing (a gradual increase in hours will be considered) **Working at ANU** This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong...

  • HR Generalist

    4 days ago

    Canberra, ACT, Australia Australian Government Security Clearance Full time

    About the OpportunityJob DescriptionThe Senior HR Officer in the COMCAR Employee Services team plays a critical role in supporting the delivery of our car-with-driver services to clients through recruitment and onboarding, staffing advice, casual payroll management, HR reporting, and workforce analytics.This position requires an experienced HR professional...

  • Head, National Centre for Health Workforce Studies

    2 days ago

    Canberra, Australia Australian National University Full time

    **Classification**: ANU Academic Level D or equivalent **Salary package**: Negotiable **Term**: Full Time, Fixed Term (5 years) - Be part of TRANSFORM ($29M scale initiative) a major once-in-a-generation strategic shift in direction to ensure we continue to succeed in our research field and our University sustains its global reputation in health and medicine...

  • Aps3 Contact Centre Administration Officers

    21 hours ago

    Canberra, Australia Comcare Full time

    **Overview of the Team and role** The Claims Management Group is a key contributor to Comcare’s strategic objective and purpose of delivering an effective, fully funded and sustainable workers’ compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that...

  • Centre Administrator

    3 weeks ago

    Canberra, Australia Australian National University Full time

    **Classification**: ANU Officer Grade 5 (Administration) **Salary package**: $ 74,782 - $ 81,579 per annum plus 17% superannuation **Terms**: Full time, Continuing Contingent Funded (12 months) - Generous paid parental leave entitlements of up to 32 weeks. We are one of the leading employers in Australia for parental leave entitlements, - Designated parent...

  • El 1 - National Safety Manager

    2 weeks ago

    Canberra, Australia Australian Government Department of Defence Full time

    $108,195 - $122,044 (plus Super) - Canberra CBD - ACT **The Role** The National Safety Manager is an essential position within Cadets branch - Air Force, responsible for the management of Youth Safety, Youth Protection and WHS issues for the Australian Air Force Cadets (AAFC). The National Safety Manager is responsible to DDGCADETS-AF for the development...

  • Assistant Director, Family Support and Whs

    3 days ago

    Canberra, Australia Comcare Full time

    **Overview of the Team and role** The National Investigations and Oversight Team is responsible for supporting the objective of Comcare and the Regulatory Operations Group to be a nationally consistent, risk-based Work Health and Safety (WHS) regulator by ensuring the delivery of effective, consistent, and targeted national regulatory operations to...

  • El1 Information Technology Security Advisor

    3 weeks ago

    Canberra, Australia Comcare Full time

    **Overview of the Team and role** Comcare’s Technology and Information Management Team facilitates the development and implementation of organisational ICT equipment, services, and related policies to support the delivery of business outcomes. The EL1 Information Technology Security Advisor (ITSA) role will provide advice and recommendations on the...

  • Assistant Director, Enterprise Portfolio Management

    2 weeks ago

    Canberra, Australia Comcare Full time

    **Overview of the team and role** The Corporate Communications and Strategy team contributes to Comcare’s purpose and priorities by delivering efficient and effective internal communications, corporate strategic planning and reporting, and portfolio, program and project oversight, assurance and reporting. The Assistant Director, Enterprise Portfolio...

  • Manager (Operations) Canberra Clinical Phenomics

    3 weeks ago

    Canberra, Australia Australian National University Full time

    **Classification**:Senior Manager 2 (Technical) **Salary package**:$132,590 per annum plus 17% superannuation **Term**:Full Time, Fixed Term (2 years) **Position overview**: ANU has an international reputation for research and education relevant to the health and well-being of the population of Australia, as well as that of the developing world. This is...

  • Investigations and Oversight Officer

    3 days ago

    Canberra, Australia Comcare Full time

    **Overview of the Team and role** The National Investigations and Oversight Team is responsible for supporting the objective of Comcare and the Regulatory Operations Group to be a nationally consistent, risk-based Work Health and Safety (WHS) regulator by ensuring the delivery of effective, consistent, and targeted national regulatory operations to...

  • Aps6 Team Leader Financial Operations

    2 weeks ago

    Canberra, Australia Comcare Full time

    **Overview of the team and role** The Finance and Assurance team aims to strengthen financial and business integrity for sustainability through: - Efficient and reliable accounting services to support business objectives. - Effective budget process to allocate resources in a manner that promotes transparency, equity, and accountability. - Timely and...

  • Assistant Director, Property and Security

    2 weeks ago

    Canberra, Australia Comcare Full time

    **Team and Role Overview** The People, Property and Security team is responsible for supporting the strategic direction of Comcare and enabling the organisation to respond effectively to current and future business needs, through strategic and effective frameworks, advice and processes. The team is comprised of the following sections: Performance and...