IT Service Desk Officer

3 weeks ago

Frankston, Australia Peninsula Health Full time

**Ideal opportunity to develop your career**:

- **Mornington Peninsula Location**:

- **Salary Packaging Benefits**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
**Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.

**What You Will Be Doing**

This position is responsible for providing the initial point of contact for users submitting an incident

or request for service to the IT Service Desk.

As a committed team member the Service Desk Officer will provide first level support and

troubleshooting and resolving requests to meet KPI’s and SLA’s. Where resolution of requests on first

contact not possible, the Service Desk Officer will escalate as appropriate

**What You Need**

We anticipate you will have:

- Extensive knowledge and experience with Windows Operating Systems
- Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)
- Experience working in an ITIL based service delivery environment
- Excellent communication and presentation skills

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time. **Selection Criteria Essential: Extensive knowledge and experience with Windows Operating Systems

Essential: Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)

Desirable: Enthusiastic and positive approach with a strong customer focus

Desirable: Advanced analytical and problem solving skills with the ability to quickly and efficiently diagnose/analyse technical issues

Desirable: Knowledge understanding of the Citrix technology suite

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