IT Service Desk Analyst
2 weeks ago
Ideal opportunity to develop your career:
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Salary Packaging Benefits:
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Great Team culture and support:
Frankston, Mornington Peninsula & surrounding locations
Who We Are and What We Stand For
Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.
To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values:Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.
What You Will Be Doing
This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk.
What You Need
We anticipate you will have:
- Extensive knowledge and experience with Windows Operating Systems
- Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)
- Experience working in an ITIL based service delivery environment
- Excellent communication and presentation skills
What Next
If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on
Additional Requirements
This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time
Selection Criteria Essential:
Extensive knowledge and experience with Windows Operating Systems
Essential:
Excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)
Desirable:
Enthusiastic and positive approach with a strong customer focus
Desirable:
Advanced analytical and problem-solving skills with the ability to quickly and efficiently diagnose/analyse technical issues
Desirable:
Knowledge understanding of the Citrix technology suite
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