IT Service Desk Analyst

2 weeks ago

City of Frankston, Australia Peninsula Health Full time
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  • Ideal opportunity to develop your career
  • Salary Packaging Benefits
  • Great Team culture and support
  • Frankston, Mornington Peninsula & surrounding locations
  • Classification- Grade 2 (HS2)
Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

To realise this vision, we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and look for ways to improve and have a passion for communicating and connecting with others.


In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.

We are One Peninsula Health.

What You Will Be Doing


This position is responsible for providing the initial point of contact for users submitting an incident or request for service to the IT Service Desk.

As a committed team member, the Service Desk Officer will provide first-level support and maintenance of the computer, peripheral equipment and application environment by analysing, troubleshooting and resolving requests to meet KPIs and SLAs.

Where resolution of requests on first contact is not possible, the Service Desk Officer will escalate as appropriate.

What You Need

We anticipate you will have:

  • Extensive knowledge and experience with Windows Operating Systems
  • Excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software
  • Excellent knowledge and experience in User Provisioning (MS Active Directory / MS Exchange)
  • Experience working in an ITIL-based service delivery environment
  • Excellent communication and presentation skills
  • Knowledge of specialised applications used within a Health Services Sector
What Next

Appl Now

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team at

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds, including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

EBA- HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN PUBLIC SECTOR) (SINGLE INTEREST EMPLOYERS) ENTERPRISE AGREEMENT

To find out more about our recruitment processes, and compliance obligations and to prepare your application to join our team, please visit:

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

Selection Criteria
Essential:
Do you have extensive knowledge and experience with Windows Operating Systems?

Essential:
Do you have excellent knowledge and experience of Microsoft Office (including 365) product suite and desktop applications software?

Essential:
Do you have excellent knowledge and experience of User Provisioning (MS Active Directory / MS Exchange)?

Desirable:
Are you an enthusiastic and positive approach with a strong customer focus?

Desirable:
Do you have advanced analytical and problem-solving skills with the ability to quickly and efficiently diagnose/analyse technical issues?

Desirable:
Do you have knowledge of specialised applications used within a Health Services Sector?

Desirable:
Do you have knowledge and understanding of the Citrix technology suite?
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