Client Services Officer

1 week ago

Frankston, Australia Lifecare Full time
About the role


Lifecare are seeking a Client Services Officer to join our dedicated team and positively contribute to the exceptional care of our patients.

This is a casual role working to support the team in Frankston, you will enjoy been ideally located to cafes, free parking, and access to public transport.

This position given its nature is required to deliver a professional and confidential service whilst also demonstrating a high quality of customer service orientation.

In this role you will be

Answering and addressing incoming telephone queries in a timely and polite manner

Supporting the team of Physiotherapists and Allied Health professionals

Scheduling patient appointments and answering general queries

Processing payments, invoicing and balancing daily banking

Collecting payment of unpaid invoices

Assisting with stock taking and ordering of medical and allied health stock

General housekeeping duties including general tidying of clinic rooms, clinic waiting areas, kitchen clean up and replenishing items in mentioned areas

Various other administrative duties

What's in it for you?
As a valued member of the Lifecare team, you will benefit from:
A supportive network of multidisciplinary leaders and mentors

Individualised professional development opportunities driven by you

Discounted Massage or Physiotherapy treatments

Social events

Opportunity to undertake First Aid, CPR and Mental Health First Aid Training

Discounted health insurance

Ability to experience the various APM Group Health brands to broaden your skill set and career growth

Thinking about applying? Here's what we're looking for:
Polished and professional presentation, punctual with a high level of self-motivation to ensure the smooth day-to-day running of the office

Excellent telephone manner

Excellent time management skills and ability to multitask

Advanced experience using Microsoft Office Suite

Committed to working within a team environment

Excellent written and verbal communication skills when liaising with internal and external stakeholders

Available to work across a rotating roster

National Police Check

About Lifecare

With more than 30 Clinics and over 300 practitioners, Lifecare are a part of APM Group.

We're a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives.

Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.


Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.


When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies.

You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits.

But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

Are you ready to make a difference in the lives of others, and your own?

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