Care Services Team Support

5 months ago

Osborne Park, Australia Home Instead Full time

Are you an administrator keen to learn and develop in the aged care sector, or an experienced aged care Carer with strong administration skills looking for your next step ready to transition to a company that values the client, the carers and encourages a relationship-based service, whilst being part a great team?

**About Us**:
Home Instead Perth North and Southwest is a national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our client's needs and we are committed to addressing the individual and national challenges of Australia's ageing population.

Our workplace culture is very important to us. We have a very approachable and supportive team and we support each other to ensure the best quality service for our clients.

**About our Coordinators and the role**:
Our Care Services Coordinators are passionate about the support we provide to our client’s, positively engaging with each individual and their families and ensuring that our support is personalised to what they want it to be.

This role works closely with our coordinator team ensuring they are supported in various administrative tasks to include:

- Answering each incoming call in a friendly, professional and knowledgeable manner.
- Assist with the administrative tasks required by other areas of the business when required.
- Communicating client and CAREGiver concerns or problems with owner’s or other staff members as appropriate.
- Coordinating daily workflow needs and priority with the Client Care Services team.
- Recognising and capturing opportunities to maintain and increase service hours and/or increase quality care.
- Supporting Approved Service Providers orders and other external purchases of good and services.
- Entering and maintaining accurate and up to date CAREGiver and Client information in the Relationship Management System (RMS).
- Maximising the integrity of the data in the RMS and use functionality to support the effective and efficient matching of CAREGivers and clients.

**Qualifications & experience**

We are looking for someone who shares our passion for providing exceptional care to our clients, previous experience of working in aged care would be advatageous

We do need you to have strong administration skills (Microsoft Office, database experience) and an excellent customer approach. Be an effective communicator (clear spoken and written) and have demonstrated problem solving skills.

The role requires you to be able to work both on your own and as part of a team, be self motivated and be able to multi task in this fast paced role.

This role is full time and will be based in our Osborne Park office for 4 days per week and in Clarkson on 1 day per week. Hours are 9am to 5pm

**How to apply**:
**Applicants should be an Australian Citizens or Permanent Australian Resident**

Please note: We will be commencing with shortlisting immediately.

We reserve the right to close the position without notice.

**Salary**: From $60,000.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Application Question(s):

- Do you have experience working in the aged care sector?

**Experience**:

- administration: 1 year (required)

Licence/Certification:

- Australian Drivers Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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