Care Services Coordinator

4 weeks ago

Osborne Park, Australia Home Instead Full time

Join the team at the largest Home Instead office in Australia
- Exciting opportunity to support clients within the Southern Perth Suburbs
- Values driven, family friendly, inclusive organisation

**About Us**:
Home Instead Perth North, South and Southwest is a national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our client's needs and we are committed to addressing the individual and national challenges of Australia's ageing population.

We currently have an opening for an additional team member to join us, based in our Osborne Park Office.

We pride ourselves of the reputation we have developed in the aging community from those who have experienced our services and remain true to core values of care delivery. We aim to match our carers and clients through skills required and personality profiling, whilst offering consistency in day and time of services.

We have a family approach to our employees and have a great team culture.

**About the role**:
As Care Services Coordinator you will:

- Manage your own client base, ensuring services being delivered are those of quality
- Visit your clients and families to review services required
- Complete comprehensive assessment of need and develop care plans in-line with funding allowance to ensure client’s needs are best supported
- Work the rostering team to when allocating the best suited CAREGiver for the service, taking into consideration the client’s preferences and tasks required
- Monitor and respond to incoming service feedback reports
- Introduce the CAREGiver to each client’s very first service
- Self-drive your work prioritises

**Qualifications & experience**
- Previous & relevant experience working in aged care (experience in identifying, coordinating, and managing care services with budget for Home Care Package clients is desirable but not essential).
- A high-level administrator.
- An understanding of the Aged Care Quality and Charter of Rights
- Highly efficient and organised with proven time management skills.
- Strong engagement, influencing and negotiating skills which can be applied in a relationship management and sales arena.
- An effective communicator with excellent customer service skills and demonstrated problem solving abilities.
- Able to demonstrate your ability to work both autonomously and as part of a team.
- Self-motivated and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.

**Benefits**
- Great job satisfaction where you a making a difference to older people living in the community
- Competitive salary
- Supporting the local community
- Working as part of a team passionate about person cantered care
- Be a part of a growing organisation.

How to apply:
Closing date: 13 January 2023

Please note: We will be commencing with shortlisting immediately. We reserve the right to close the position without notice.

VIDEO

**Job Types**: Full-time, Permanent

**Benefits**:

- Referral program

Schedule:

- Monday to Friday

Supplemental pay types:

- Penalty rates

Application Question(s):

- Must be an Australian Citizen or have full permanent residency
- 3 COVID-19 Vaccinations are required

Licence/Certification:

- Australian Driver's Licence (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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