Order & Billing Administrator

3 weeks ago

Sydney, Australia NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Order Management & Billing Administrator will provide operational support to the National Sales teams.

The Order & Billing team provides operational support to the business. The operational responsibilities involve the management and co-ordination of internal and external customer orders in relation to:
i) Orders, deliveries, and billings being processed in a timely and accurate manner.

ii) Ensuring all team (Order & Billing) functions operate smoothly.

iii) Producing timely and accurate Business Reporting

iv) Providing Internal and external customers with accurate information.

v) Perform any other reasonable and lawful duties which may be required, dependent upon the needs or demand of the company.

**Working at NTT**

The operational responsibilities involve the management and co-ordination of internal and external customer orders in relation to:
The role will have varied responsibilities:

- Liaise with internal & external customers with regard to the order status, billing enquiries, delivery enquiries, proof of delivery etc.
- Process internal and mainstream customer orders, branch project related orders, loans, assets requests, rebates, stock transfers, amending orders through the SAP system.
- Invoicing and management of deliveries.
- Liaise with internal customers with regards to different aspects of the sales order cycle
- Development and maintenance of Order & Billing procedures and work instructions.
- Compile, process & monitor weekly reports.
- Compile periodical tech forecast reports throughout the current billing month.
- Work with NTT internal teams to ensure any order issues are resolved in an efficient and professional manner.
- Maintain a high level of initiative and enthusiasm and ensure a professional and helpful manner at all times.
- Build and maintain relationships with internal client contacts on an on-going basis.
- Build and maintain competency across all Order & Billing functions in order to provide adequate back-up support across the nominated tasks and responsibilities of other team members.
- Demonstration of NTT’s core values of Pro-activity, Teamwork, Professional Excellence, Partnership, Personal Commitment and Multi-Cultural Strength.
- Understanding of order fulfillment process

**What will make you a good fit for the role?**
- Strong attention to detail
- Strong organizational and administrative skills.
- Strong written and verbal communication skills.
- Strong interpersonal skills.
- Excellent customer service skills
- Ability to work under pressure without compromising speed, accuracy and attention to detail.
- Strong analytical and problem solving skills
- Ability to work autonomously and as a team player
- Previous order processing, administration, reporting and data entry experience would be highly regarded
- Highly recommended - SAP, Salesforce &/or online procurement tool experience
- Good knowledge of Microsoft Word, Excel, Outlook, SAP, Salesforce

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.

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