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Customer Experience Executive

7 months ago

Sydney, Australia Stockland Full time

**Build a solid foundation and continue to grow and expand on your marketing career.**:

- **Drive retailer and community engagement through execution of key campaigns.**:

- **12-month fixed term contract - Wetherill Park Shopping Centre.**

We currently have an opportunity for a motivated Customer Experience Executive to join the team at Stockland Wetherill Park Shopping Centre in Sydney. To be successful in this role you will implement creative and engaging customer experiences supporting the centre’s marketing strategy and plans. You will also partner with local retailers and the community to drive opportunities within the centre. This opportunity is a 12-month fixed term contract.

**About the role**

Reporting directly to the Senior Marketing Manager and working with a dedicated team, you will support the implementation and execution of ongoing campaigns, initiatives, and events for the shopping centre, along with the development and delivery of engaging social and digital content. This high touch customer facing role works closely with retailers and the local community and is pivotal in ensuring the centre marketing outcomes are delivered and achieved.

**Key responsibilities will include**:

- The successful implementation of local area marketing campaigns and events.
- Engaging with local retailers, groups, and committees to ensure the sponsorship and participation opportunities are identified and integrated these into key marketing campaigns.
- Contributing to the integration of ESG initiatives and relationships through the marketing mix and program.
- Implementing community relations programs, events, and sponsorships.
- Content creation across social and digital channels.
- Enhancing the customer experience through visual merchandising, activations, hoarding skins and signage.

**About you**:
You possess marketing knowledge and expertise gained through a formal qualification and ideally have worked within shopping centres or retail industries. Together with well-developed written and verbal communication skills and an eye for detail, you can work under pressure and meet agreed deadlines. A true brand advocate with the ability to create genuine stakeholder relationships and the ability to go above and beyond.

**What’s in it for you**:
At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being, and financial services products.