Service Designer

3 days ago

Sydney, Australia The Customer Experience Company Full time

**What to expect**:
Here at The Customer Experience Company we believe in making experiences better for everyone, including our team.

We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change.

We believe that growth and learning is an on-going journey, and are always striving to collectively challenge and extend ourselves as individuals and a team.

Together, we make meaningful contribution to some of the most cutting-edge customer-centric transformation projects in the market, and have heaps of fun along the way too

We’ve got an exciting road ahead. Join our team and help us shape the future, from home and from our design studio in Circular Quay with the backdrop of Sydney’s harbour.

**Once you're on our team, you will**:

- Autonomously contribute to projects across a range of service lines including customer strategy, experience design (for employees and customers), digital implementation and culture change.
- Lead qualitative and quantitative research, and analysis of data to uncover insights and opportunities.
- Collaborate with clients to shape and drive fit-for-purpose customer and business outcomes
- Create Service Design outputs and use them to facilitate understanding and change within organisations.
- Present engaging recommendations and deliverables to stakeholders.
- Contribute to building client relationships, innovation and growth of CEC.

**What kind of expertise we're looking for**:

- An understanding of CX, its value, and how Service Design is used to achieve change.
- Ideally have digital skills in: UX/UI, digital product design, detailed design etc.
- Have skills in structured problem solving and impactful communication.
- Have experience navigating and delivering in-house and client outcomes.
- Have participated in exploratory conversations and working sessions with clients as part of sales, project work and general relationship building activity.
- ‍If your experience looks a little different from what we’ve identified here and you think the role is right for you, we’d love to learn more about you.

‍

**Your traits**

‍If you have an entrepreneurial spirit, can navigate through ambiguity, are commercially minded and deeply care about putting people first, you’ll fit right in.

‍

‍**Project case studies and your portfolio**

If you’ve got them, we’d love to see an example or two of a project you’re proud of.

**What's in it for you?**:

- ** Purpose-driven work**:

- You’ll enjoy incredible exposure to a broad range of client types, working on complex and challenging problems with opportunities for high impact outcomes.
- ** Wellbeing initiatives - **We prioritise our people's mental, emotional and physical well-being. We have Income Protection Insurance for every employee and provide access to confidential counselling sessions when you need it.
- ** Growth and Learning** - We emphasise personal and professional development and allocate a Coach to support your career progression, offer internal development opportunities and an annual learning budget to expand your skills.
- ** Variety of Leave types** - Our range of leave includes a chunk of Life Leave for all the moments that matter, 'do good' days, extended competitive parental leave benefits, flexible working & study arrangements, breathers between projects, and a cheeky day off for your birthday too
- ** Hybrid Ways of Working** - We have a team philosophy of idea meritocracy, co-designed strategy and focus driven by OKRs. We are wired for flexible, hybrid ways of working. Alternate your time from home and from our award-winning design studio in Circular Quay that is stocked with monitors, snacks, games, and drinks (and sometimes the occasional visit from pets)
- ** Connection and Celebrations** - We thrive in regular and meaningful team gatherings eg. end of project celebrations, birthday celebrations, end of month activities, and offsites to bring our team together - no matter where they are.
- ** Tenure & Referrals**:

- We offer generous paid bonuses for every referral made that joins our team and additional benefits for those who stay at CEC for many years to come. ‍

  • Service Designer

    5 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Service Designer, full time 12-month temporary role, flexible working model including hybrid options** Do you want to make an impact to the lives of 8 million+ lives in NSW by contributing to the Life Journey program and work in an inclusive and flexible hybrid-environment with endless opportunities to grow? **Yes? Then this role is for you** **Your key...

  • Principal Service Designer

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal Service Designer** **Grade 11/12, Ongoing** **About this role** - **Flexible **working arrangements (remote working options, compressed flexible hours and more) - **Salary **$145,682- $175,260 plus superannuation and leave loading - **Innovative **and **exciting **digital projects - Multiple roles available with **career progression...

  • Service Designer

    7 days ago

    Sydney, Australia Macquarie Group Limited Full time

    It is an exciting time at Macquarie Bank as we look to expand our team of Designers and Researchers, within our Personal Banking Division. As a Service Designer, you will be based in a strategically focused design team working across Research, Product and Service Design initiatives. It is our team’s mission to ensure we are delivering a leading digital...

  • Customer Experience Designer

    7 months ago

    Sydney, Australia Resource Corner IT Consulting service Full time

    Payments domain The Customer Experience Designer will lead a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Designer will be responsible for leading internal project teams and...

  • Service Designer

    7 months ago

    Sydney, Australia Lookahead Search Full time

    Daily rate from $900 to $1000 per day - 4 month contract with possible 2 x 6 month extension - Offices in Canberra and Sydney with option of remote **The role** This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions. Lead and...

  • Service Designer

    7 months ago

    Sydney, Australia Allianz Australia Full time

    **SERVICE DESIGNER | CONSUMER DIVISION | SYDNEY, NSW** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Principal Product Designer

    7 days ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Principal Product Designer** - ** Flexible** working arrangements (remote working options, compressed hours and more) - ** Salary**:$145,682- $175,260 plus superannuation and leave loading - ** Innovative** and **exciting digital** projects - Multiple roles available with **career progression opportunities** **About Us**: Service NSW is the place for...

  • Service Designer

    2 months ago

    Sydney, Australia Allianz Australia Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Service Designer

    7 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Service Designer** - **Permanent Role**: - **Location Sydney, Melbourne, or Brisbane** **About the role**: Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting...

  • Principal Service Designer

    2 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, VIC- Melbourne CBD, Hybrid: Work from any Capital City in Australia - **Be part of a design team that has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams**: - **Influence customer led solutions and deliver impactful design**: - **Uplift...

  • Service Experience Designer

    7 days ago

    Sydney, Australia Bluefin Resources Full time

    Large leading Brand within Health & FS - Defining and leading end-to-end strategic Experience and Service Design activi - Sydney - WFH/Office - 6 Month FTC **Service Experience Designer** - Large leading Brand within Health & FS - Defining and leading end-to-end strategic Experience and Service Design activity - Sydney - WFH/Office - 6 Month FTC **The...

  • Service Design Lead

    7 months ago

    Sydney, Australia ING Group Full time

    Service Design Lead As Service Design Lead you'll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be...

  • Service Design Lead

    7 months ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Service Designer

    3 months ago

    Sydney, Australia TPG Telecom Full time

    Hybrid Work Environment - We Flex to Thrive - Exciting time to join a top 100 ASX listed business with big goals. - Access to a great selection of benefits and corporate discounts! We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse...

  • Lead Service Designer

    6 months ago

    Sydney, Australia Qantas Airways Limited Full time

    Spearhead the design and optimisation of end-to-end service experience- - Shape the future of customer-centric design in aviation- - Permanent role based at our Mascot CampusWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing...

  • Service Design Lead

    7 months ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Service Designer

    17 hours ago

    Sydney Central Business District, Australia HAYS Full time

    Service Designer required for Digital projects for 6 months in State Gov. agency. WFH Hybrid role. **Your new company** *** An exciting opportunity exists for an experienced Service Designer to join a State Government agency based in Sydney CBD. This role will be for 4 months with the potential for extension. **Your new role** ***: - You will work...

  • Principal Product Designer

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Principal Product Designer** - ** Flexible **working arrangements (remote working options, compressed hours and more) - ** Salary**: $145,682- $175,260 plus superannuation and leave loading - ** Innovative **and **exciting** digital projects - Multiple roles available with **career progression opportunities** **About Us**: Service NSW is the place for...

  • Service Designer

    7 months ago

    Sydney Central Business District, Australia HAYS Full time

    Service Designer needed for digital projects for 2-year FTC in large educational institution. **Your new company** An exciting opportunity exists for an experienced Service Designer to join a large educational institution. This role will be a 2-year Fixed Term Contract with the potential for extension. **Your new role** - You will be accountable for the...

  • Lead Service Designer

    7 months ago

    Sydney, Australia NSW Government -icare Full time

    Reimagine the customer experience using human centred design - Full time, 12 month fixed term contract, Sydney CBD location - Hybrid working environment, salary from $139,787 + super **About the Role** As a Service Design Lead, you'll be part of a squad passionate about driving positive change for our customers, iteratively solving customer problems and...