Manager Employee Experience

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Manager, Employee Experience**

**Grade 11/12 - TEMPORARY Opportunity with the possibility of extension**

**What’s the Job?**

As part of the Employee Experience team in People & Culture, the Employee Experience Manager will lead a team to design and deliver programs that transform the moments that matter most for our people. In this role you’ll bring our People Strategy to life and improve the employee experience through innovative learning and organisational development programs, talent management and performance and engagement strategies for the Customer Service cluster. You will take ownership for multiple programs with significant scope and business impact, while working with your team on engaging assignments that deliver impactful solutions.

**Let’s talk about You**
- A true passion for improving the experience for our people at work on the moments that matter most to them.
- Expert experience in designing, implementing, delivering, and evaluating strategies and programs leveraging best practice methodologies, including leadership, digital capability, talent management, performance, and culture change.
- Practice in diagnosing problems, designing fit for purpose solutions, executing, and measuring value.
- Designed and delivered hybrid programs that meet the needs of a diverse workforce.
- An ability to understand data, draw correlations and tell a story to move others to action.
- Strong relationship management, interpersonal and negotiation skills with the ability to engage, communicate and influence at executive level through to the front line.
- A growth mindset with a focus on strong performance and results driven, with the ability to deliver under tight deadlines to a budget.
- Formal qualifications in human resources, organisational development and/or relevant

**What will your day involve?**
- The design and delivery of OD, L&D and change management projects from needs assessment through implementation and measurement.
- The design and delivery of L&D and OD programs, initiatives and projects across the entire employee lifecycle that underpin organisational effectiveness, capability growth and change management.
- Preparing and presenting accurate and relevant strategic plans, position papers and reports including analysis and recommendations on employee experience activities and initiatives to support informed executive decision making.
- Ensure program evaluation is conducted regularly to assess value and effectiveness of programs to determine updates or improvements in line with business objectives.
- Partner with P& C Leadership to advise the business on how to leverage L&D and OD programs and talent data to solve cluster wide objectives.
- Identify and introduce innovative and creative ways to deliver results.

**The DCS Difference**

DCS is a great place to work, and it’s not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.
- Competitive salary range $134,411 - $155,455 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading
- State of the art offices across NSW (if you’re into that sort of thing)
- 35-hour work week - yes, you read that right Not to mention any hours you work over this; you get back as Flex time
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives, and we think that deserves to be celebrated
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available - including Flex Leave and Paid Parental Leave

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.?

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**Okay, so what’s next?**

A talent pool may be created from this recruitment process to fill

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