Officer, Connections

4 weeks ago

Footscray, Australia Greater Western Water Full time

$79k + 11% super. Flexibility to WFH & Footscray/ Sunbury office
- Work life balance days to treat yourself
- Grow your skills in the essential water industry

**About Greater Western Water**

We’re waterand more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

**Benefits**
- We embrace flexibility and connection with a balance of on-site and WFH.
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

**The opportunity**

Due to an internal movement, the Officer, Connections and Technical Services is now available Are you looking to broaden your customer service skills, and build your technical knowledge, then this role may be for you

**Responsibilities**
- Update and maintain customer files as required.
- Assist in the achievement of the business and teams’ daily targets.
- Promote and adhere to Greater Western Water’s Customer Service standards, principles, and policies.
- Work with Metering Services and Backflow team to continually improve the processes to ensure optimal accuracy of data.

**Skills & Experience**
- Great communications skills both written and verbal, with a confident ability in conflict resolution, negotiation and problem solving.
- Committed to delivering excellent customer service.
- Ability to work in a structured environment, adhering to set policies, procedures & practices.
- Highly developed interpersonal skills to work effectively with a range of diverse internal and external stakeholders.
- Ability to achieve timely and accurate outputs.

**See yourself thrive**

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply

**Applications close: Wednesday 12 June

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