Walkme Specialist

Fixed term 6-month full-time
- $104k + 11.5% super
- Hybrid
- 3 days in the Footscray Office, close to Footscray train station

**About Greater Western Water**

We’re waterand more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

**Benefits**
- We embrace flexibility and connection with a balance of on-site and WFH.
- Gender neutral, 16-week parental leave
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

**The opportunity**

We have this new role available

Design, build, and implement interactive experiences for Greater Western Water to drive business impacts, such as enhancing the end-user onboarding experience and accelerating feature adoptions.

Come share your expertise in the latest trends and advancements in WalkMe and digital adoption technologies

**Responsibilities**
- Foster strong cross-functional collaboration with designers, developers, internal and stakeholders.
- Identify and resolve issues related to WalkMe implementation.
- Ensure smooth functionality across different platforms and devices.
- Work closely with business stakeholders to understand their business objectives, pain points, and end-user needs.
- Provide expert advice and recommend WalkMe solutions that align with GWW goals and improve the user experience.
- Conduct training sessions for stakeholders on WalkMe best practises.

**Skills & Experience**
- Proven experience in Digital Adoption technologies, particularly WalkMe.
- Strong communication and interpersonal skills
- Experience in preparing and maintaining documented work instructions in WalkMe.
- Excellent interpersonal skills with the ability to communicate with a diverse range of stakeholders.
- Effective time management skills.
- Exceptional problem-solving and analytical skills combined with the ability to interpret data and recommend business process improvements.
- High level of organisation skills and an ability to multi-task
- Thorough understanding of systems and processes relating to customer service processes.

**See yourself thrive**

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply