Cruise Operations Specialist
7 months ago
**Cruise Operations Specialist, AUS**
**About the business**
Abercrombie & Kent was founded in 1962 and has grown into an international travel group encompassing 55 offices across 30 countries. Abercrombie & Kent’s Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry.
**About the role**
We are seeking a full-time **Cruise Operations Specialist **to join the Melbourne Cruise team. This role reports to the Operations Manager and is responsible for managing cruise accounts, throughout all the ports of Australia, ensuring meticulous pre-season planning and smooth delivery of the operation.
**Responsibilities include, but are not limited to**:
- Provide high quality ground services for cruise ships visiting Australia working with the set processes and procedures for the cruise division.
- Manage Cruise Accounts & become the A&K face in handling all operational queries related to shore excursions.
- Travel to cruise ports around Australia to operate ship calls as required and ensure seamless delivery of the Cruise operational process
- Liaise with the on-board Shore Excursions Manager to ensure ground service quality in all ports
- Resolve problems on the ground reporting any QC issues to the Operations Manager & Head of Cruise
- Accurately book and manage all services required for the successful operation of shore excursions and tours within budget.
- Work closely with the Commercial team to ensure all supplier rates are contracted and products are available for sale.
- Provide accurate confirmations, reconfirmation, and tour documentation for all suppliers for ship calls including guides
- Ensure all reporting and documentation is correct for invoicing of files
- Accurately cost any additional product requests or changes
- Ensure that all itineraries are unique, creative, and complete with all relevant requirements
- Attend functions outside of work hours when required
**Other Information**
- Must be prepared to travel extensively and for extended periods throughout Australia
- Due to the nature of the cruise industry the role will include working extra hours when operationally required and across weekends and public holidays.
- Must have full working rights for Australia.
**The successful applicant will have**:
- Knowledge and understanding of the cruise industry is essential
- Prior experience in the travel / cruise industry
- Excellent product knowledge of Australia and Cruise ports.
- Knowledge of the Australian Inbound Cruise Market
- Previous account management experience would be an advantage
- Good level of understanding of the logistics of large people movements preferably in a Cruise environment.
- Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
- Experience using an in-house Reservations System would be considered an advantage
- High attention to detail
- The ability to face challenges head on and a ‘can do and hands on’ attitude
- Commitment to the highest level of customer service
- Team player with an enthusiastic approach to the job
- Excellent time management skills and flexible working attitude
- Ability to work alone and unsupervised when travelling
- Mature outlook and ability to stay calm under pressure.
- Excellent communication skills
- Good initiative and ability to handle challenging situations quickly and effectively
**Why work for A&K?**
Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.
- What you can expect with A&K_
- Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
- Supportive environment that will make you proud to work for A&K
- Investment in our staff with both in-house and external training opportunities
- Opportunity to progress your career, not just in Australia but as part of our global business
- 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)
- Paid Parental leave - 18 weeks at full pay
- Work in the enviable CBD office location close to public transport
- Employee Assistance Program (EAP)
- Monthly Birthday celebrations
- Opportunity to work from home as part of our hybrid working from home/office model
- Staff discounts and Travel Benefit program
- An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.
Pay: $75,000.00 - $80,000.00 per year
**Benefits**:
- Employee discount
- Parental leave
- Professional development assistance
- Work from home
Schedule:
- 8 hour shift
-
Remote Cruise Specialist
1 day ago
Melbourne, Australia Discover You Travel Full timeAs a Remote Cruise Specialist, you will play a crucial role in providing expert advice and solutions to our clients. This role allows you to combine your love for helping people with the freedom of working remotely. As a Remote Travel Consultant, you'll be part of the thriving tourism industry. You'll have the chance to: - Plan and customize travel...
-
Cruise Account Manager
9 hours ago
Melbourne, Australia Jivaro Full timeAbercrombie & Kent Australasia, an international company widely regarded as the leading luxury travel company in the world are seeking to appoint a Cruise Account Manager Australia, based in their Head Office in Melbourne. Abercrombie & Kent was founded in 1962 and has grown into an international travel group operating in more than 100 countries....
-
Travel & Cruise Consultant
1 week ago
Melbourne, Australia AA Appointments Full time**TRAVEL & CRUISE CONSULTANT - EXCITING NEW POSITION!** **LOCATION: EASTERN SUBURBS** - Competitive salary - Travel perks and annual bonus on offer It’s no secret, TRAVEL is booming! So what’s on your wishlist? Our client is a respected and longstanding travel company seeking a talented travel and cruise consultant to join the team. Due to an uptake...
-
Cruise and Fleet Service Co-ordinator
7 months ago
Melbourne, Australia MELBOURNE RIVER CRUISES Full timeCruise and Fleet Service Co-Ordinator Melbourne River Cruises We are on the hunt for a dedicated Cruise and Fleet Service Co-Ordinator to be the driving force behind our success. You will play an instrumental role in ensuring top-notch service delivery, maximizing our sales, and always putting our customers first. This role combines leadership, operational...
-
Key Account Manager
7 months ago
Melbourne, Australia Travel Trade Recruitment Full time$90000 - $100000 per annum + super Melbourne, Victoria - Wholesale/Tour Op's - Permanent 4799LS1 Favourite Our client, an award-winning tour operator that offers expedition cruises to the world's most scenic destinations, is hiring a Key Account Manager to oversee the VIC/SA/WA/TAS markets, nurturing relationships with industry partners to promote the...
-
Itsm Specialist
1 week ago
Melbourne, Australia Ignite Specialist Recruitment Services Full time**ITSM Reporting Specialist** - ** Federal Government Client**: - ** Competitive Salary | meaningful public sector work**: - ** Flexible working environment | Melbourne** *** **Role Objective**: ITSM Reporting Specialist, will be required to review and analyse current reporting requirements and capabilities; and to develop and implement a roadmap to...
-
Operations Manager
7 months ago
Melbourne, Australia Ignite Specialist Recruitment Services Full timeContract Type Permanent Reference BH-369892 Industry Manufacturing & Production Salary per annum - Min: AUD 110000 - Max: AUD 120000 **Our client has developed a reputation for providing high performance equipment and systems, comprehensive support and specialist advice to the food and pharmaceutical manufacturing industry in Australia and New...
-
Technical Risk Management
2 weeks ago
Melbourne, Australia Ignite Specialist Recruitment Services Full time**Technology Risk Management (Specialist) - MELBOURNE, BRISBANE or CANBERRA** - **_ Permanent position_**: - **_ Large Government based organisation_**: - **_ Immediate Start_**: - **_ MUST be an Australian Citizen_** I am currently recruiting for an Technology Risk Management Specialist for a large Government organisation within Australia to start...
-
Quality Validation Specialist
7 days ago
Melbourne, Australia Ignite Specialist Recruitment Services Full timeOur client - a multinational biotechnology research and development company is looking to hire a Quality validation specialist(computer Systems) for a 12-month contract. Reporting to the Computer System Validation Site Lead you will be responsible for senior computer system validation specialist will ensure all computerized systems used to support GMP...
-
Operations Specialist
2 weeks ago
Melbourne, Australia StockX Full time**Help empower our global customers to connect to culture through their passions.** **About the team** Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed...
-
Operations Specialist
2 weeks ago
Melbourne, Australia StockX Full time**Help empower our global customers to connect to culture through their passions.** **About the team** Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed...
-
Reservations Consultant
7 months ago
Melbourne, Australia Crystal Cruises Full time**Job Summary** We are seeking a highly organized and customer-oriented individual to join our team as a Reservations Consultant. In this role, you will be responsible for assisting travel agents to make reservations for their guests and ensuring exceptional customer service throughout the reservation process. Additionally, you will handle various...
-
Business Operations Specialist
2 weeks ago
Melbourne, Victoria, Australia AFL - Australian Football League Full timeWe are seeking a highly skilled Business Operations Specialist to join our team at AFL - Australian Football League. As a Business Operations Specialist, you will be responsible for overseeing the operations of key digital products, including Play.AFL, Marvel Stadium, and other platforms.You will work closely with technical teams and stakeholders to ensure...
-
Service Integration Leading Specialist
2 weeks ago
North Melbourne, Australia Ignite Specialist Recruitment Services Full timeIgnite are looking for a Service Integration Leading Specialist to work with a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports. As the Service Integration Lead Airspace Platform, you will be responsible...
-
HR Operations Specialist
4 weeks ago
Melbourne, Victoria, Australia Toll Group Full timeJob Title: HR Operations SpecialistToll Group, a leading AU company, is seeking an HR Operations Specialist to join its team. This role offers the opportunity to work with HR Operations leadership to streamline communications, maintain knowledge resources, and ensure our HR practices meet the needs of our diverse workforce.About the Role:Data Management &...
-
Operations Specialist
7 months ago
Melbourne, Australia AGL Energy Full timeJoin the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...
-
Recruitment Operations Specialist
4 weeks ago
Melbourne, Victoria, Australia Kraft Heinz Full timeRecruitment Operations SpecialistWe are seeking a skilled Recruitment Operations Specialist to join our Talent Acquisition Team at Kraft Heinz.The successful candidate will be offered an estimated salary range of AU$80,000 - AU$100,000 per annum, based on experience.About the Role:Manage and coordinate recruitment activities across Australia and New...
-
Itsm Solutions Specialist
2 weeks ago
North Melbourne, Australia Ignite Specialist Recruitment Services Full time**ITSM Solutions Specialist** Our client is searching for ITSM Solutions Specialist who will be required to work within existing frameworks and/or approved projects, analyse product and service requirements and required service levels, and determine effort required to integrate new service requirements into the ITSM tools, including ServiceNow. **Some of...
-
HR Operations Specialist
4 weeks ago
Melbourne, Victoria, Australia Easygo Full timeJob Title: HR Operations SpecialistWe are seeking a highly organized and detail-oriented HR Operations Specialist to join our team at Easygo.The successful candidate will have 1-3 years of experience in Human Resources or a related field, with a strong understanding of HR policies and employment law.About EasygoEasygo is a prominent service provider to...
-
Operations Specialist
1 month ago
Melbourne, Australia FNZ Group Full timeOperations Specialist We are seeking a detail-oriented and proactive **Operations** **Specialist** to join our dynamic operations team in either Melbourne or Sydney. This pivotal role involves managing complex processes to enhance the customer experience while ensuring compliance with regulatory standards. You will collaborate with internal and external...