Customer Service Voice

2 months ago


Melbourne, Australia BIITECH LLC Full time

Job Title: Customer Support Associate - International Voice

Grade: H1/H2

Location: Melbourne

Job Category: Senior Associate / Associate

Function/Department: Operations

Reporting to: Team Leader

**Salary**:
Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD.

Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD.

Role Description: A CSA in this role responds to customer queries and provides

resolution, support and assistance to the customers who calls pertaining to

existing/new queries on services provided by the client. The Agent will play an integral

role in improving the customer experience by providing fast, friendly and effective

service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities
- Revert on calls to customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query

cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple

English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional

integrity when dealing with customers as well as treats all customers with

empathy, respect and consideration.
- Ability to solve problems - look for solutions aligned to customer’s perspective

and deliver on all commitments
- Teamwork - consistently work together, trust each other and engage in

constructive conversations for the good of the team

Key Results
- External Performance Measurements
- ask relevant external groups to

evaluate various program activities - usually through surveys of individuals

within these groups - related to the services they have experienced
- Internal Performance Measurements
- used to assess and monitor the

internal operation of an organization.

ROLE HOLDER PROFILE

A. Preferred educational qualifications: Min. Qualification
- Under Graduation in

any stream.

B. Preferred work experience: Fresher/Experienced with minimum 1 year of

experience in a BPO/related industry

Pay: $58,540.00 - $63,563.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Application Question(s):

- Fresher/Experienced ?
- What is the best way to reach you for HR discussion? kindly provide your WhatsApp number

Work Authorisation:

- Australia (required)



  • Melbourne, Australia Go-Get Data Consultancy Full time

    Job Title: Customer Support Associate - International Voice Grade: H1/H2 Location: Melbourne Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader **Salary**: Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD. Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual =...


  • West Melbourne, Australia Australian Red Cross Lifeblood Full time

    Lead and enhance the Donor Experience Voice of Customer program - Champion a customer-centric culture at Lifeblood - $120k - $130k + Superannuation + Salary Packaging **Discover life-giving possibilities** Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to...


  • Port Melbourne, Australia Advance Vision Technology Full time

    Port Melbourne, Australia **Our Company**: Advance Vision Technology (AVTech) have been designing ICT innovations for over 30 years. Our team draws on decades of industry insights. Yet we remain nimble as we deliver strategic solutions to bolster businesses of all shapes and sizes. Our commitment to maximising client value has fuelled our expansion across...


  • Melbourne, Victoria, Australia Five9 Full time

    At Five9, we're revolutionizing the customer experience with our cutting-edge cloud contact center software. As a Cloud Voice Software Engineer, you'll play a crucial role in delivering high-quality voice call capabilities for our customers worldwide.We're not just building software; we're crafting an exceptional customer experience. Our team-first culture...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking an experienced Network Voice Engineer to join our team at Zone IT Solutions, a leading provider of ERP and larger IT services in Australia.As a key member of our team, you will play a crucial role in designing, implementing, and maintaining voice communication systems within our organization. Your expertise will be essential in ensuring the...


  • Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking a seasoned professional to join our team as a Senior Voice Communications Specialist. This is a key role in designing, implementing, and maintaining voice communication systems within our organization.This position requires strong technical expertise in voice communication technologies such as VoIP, SIP, and PBX platforms.Key...


  • Melbourne, Victoria, Australia Five9 Full time

    Job DescriptionWe are seeking an experienced Senior Voice Platform Developer to join our Voice Client team at Five9. As a key member of our agile team, you will be responsible for developing and maintaining our global voice platform, ensuring smooth and high audio quality to enhance the customer experience.About Five9Five9 is a leading provider of cloud...


  • Melbourne, Victoria, Australia Five9 Full time

    About Five9Five9 is a leading provider of cloud contact center software, bringing innovation to customers worldwide.We foster an inclusive environment, empowering our employees to be their authentic selves. Our team-first culture enables us to innovate, grow, and thrive together.The Voice Client team delivers crucial voice call capabilities for customer...


  • Melbourne, Australia Viva Energy Australia Full time

    **Company Description**: **Do amazing work** A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$31 - au$33 per hourWe’re on the lookout for a talented Customer Service Representative to join and be the friendly face and voice that represents our government client. It is an intial 6 month contract role + 6 month extension based in Sunbury. **What You’ll Do**: - Listen actively to customer concerns and find creative...


  • Melbourne, Australia Xclusive Tech PTY LTD Full time

    **Join Our Team: Customer Service Superstar Wanted in Melbourne!** Are you a people person with a knack for problem-solving? Do you thrive in a dynamic environment where every day brings a new challenge? If yes, we want you on our team! **Who We Are**:We're a forward-thinking rewards program, revolutionizing the way people save money when shopping online....


  • Melbourne, Australia Viva Energy Australia Full time

    **Company Description**: **Do amazing work** A career with Viva Energy is more than just a job. It’s a chance to join a group of people dedicated to supporting Australia’s evolving energy and convenience needs. We’re a leading retail, industrial and energy business, and we’ve been helping Australians reach their destination for more than 120...


  • Melbourne, Australia Vocus Group Full time

    Tier 2 Network Engineer - Voice 452 Flinders St, Melbourne VIC 3000, Australia Req #2222 Thursday, 21 November 2024Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?  We are looking for a passionate team player who aligns with our...

  • Content Creator

    4 weeks ago


    Melbourne, Victoria, Australia Witchery Full time

    About the RoleWe are seeking a highly skilled Content Creator & Brand Voice Expert to join our team at Witchery. As a key member of our marketing team, you will be responsible for developing and executing all content and copywriting within the Witchery brand.Key ResponsibilitiesTone of Voice Style Guide: Lead the creation and execution of the Witchery tone...

  • Cold Storage

    6 months ago


    Melbourne Western Suburbs, Australia Zoom Recruitment Full time

    **Introduction** Our client is one of the largest cold storage facilities that services distribution solutions across the globe. Through recent acquisitions and the newly created partnerships with Australia’s most recognisable Retailers, this company has its sights on major growth. We are seeking driven, friendly, and flexible **Voice Pickers for a role...


  • Melbourne, Victoria, Australia Five9 Full time

    At Five9, we're revolutionizing the customer experience with our cloud contact center software. As a leading provider of innovative solutions, we're committed to excellence and delivering exceptional value to our customers worldwide.We're seeking a talented Software Development Expert to join our Voice Client team. This is an exciting opportunity to be part...


  • Melbourne, Victoria, Australia Square Full time

    About UsAt Square, we're building a more inclusive economy that provides equal access to opportunity for all our customers. We strive to live by the same values in building our workplace.Job DescriptionWe are seeking a Customer Service Specialist to join our Merchant Support Experience team. As a key member of our team, you will be responsible for handling...


  • Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...


  • Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.