Customer Service Representative

7 months ago


Melbourne, Australia Xclusive Tech PTY LTD Full time

**Join Our Team: Customer Service Superstar Wanted in Melbourne**

Are you a people person with a knack for problem-solving? Do you thrive in a dynamic environment where every day brings a new challenge? If yes, we want you on our team

**Who We Are**:We're a forward-thinking rewards program, revolutionizing the way people save money when shopping online. Through our user-friendly portal and app, members enjoy exclusive discounts at a variety of local retailers. Our mission is simple: make saving fun and accessible to everyone.

**The Role**:As our Customer Service Representative, you'll be the voice of our company. Based in the vibrant heart of Melbourne, this role offers the perfect blend of office and home-based work. You'll be in the office twice a week, but with the flexibility to work from home for the remainder of the week.

**Key Responsibilities**:

- Answering customer calls with enthusiasm and professionalism.
- Addressing queries about accounts, processing payments, and ensuring a seamless customer experience.
- Providing accurate information about our rewards program and its benefits.
- Tackling challenges head-on and contributing to our continuous improvement.

**What We're Looking For**:

- Solid phone and basic computer skills.
- Excellent command of English.
- A punctual, respectful, and driven individual with a hunger for success.
- Experience in customer service is a plus, but we value attitude and potential just as much.

**Why You'll Love Working With Us**:

- A supportive and inclusive team culture that values every voice.
- Flexibility to balance your work and personal life.
- Attractive commission and bonus pay incentives that reward your hard work and dedication.

**To Apply**:Please send your resume and a cover letter that gives us a glimpse of your personality and why you're the perfect fit for this role.

**Job Type**: Subcontract

**Salary**: $54,000.00 - $60,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Bonus
- Commission
- Performance bonus

Work Location: Hybrid remote in Melbourne, VIC 3004



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