Customer Experience

5 months ago

Melbourne, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE ROLE**

The Customer Service Officer (Nights) is a key member of the Melbourne-based Operations team, responsible for ensuring the safety and security of residents as well as ensuring the effective management and escalation of incidents. _The role will be working night shifts from 11pm - 7am on a rotating roster._

As a Customer Service Officer (Nights) your key responsibilities will include:

- Conducting nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
- Managing the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
- Verifying the accuracy of guest accounts, resolving any discrepancies, and preparing detailed reports for management.
- Ensuring the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
- Assisting with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
- Collaborating with other hotel departments to ensure seamless communication and coordination between shifts.
- Providing exceptional customer service to guests, addressing their needs, and resolving any issues or complaints in a professional and timely manner.

**THE IDEAL CANDIDATE**

We are seeking a passionate and motivated Customer Service officer, where the importance of a fun and vibrant stay coupled with the safety of our Melbourne residence is of the utmost importance.
- Minimum 2 years’ experience in a customer service/operations role.
- Excellent written and verbal communication skills.
- Excellent organisational skills, with the ability to manage competing priorities, without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Leadership and supervisory experience and skills.
- Exceptional customer service including conflict resolution skills

The successful applicant will require Working with Children Check (WWC) and Police Check upon appointment.

**PERKS AND BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day of to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support
- Award salary - $66,868

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**

Video

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Service Representative

    2 months ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...

  • Customer Engagement Associate

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement CentreAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide personalized support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional customer service through various...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job Summary:We are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:•...

  • Customer Engagement Associate

    5 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Customer Engagement Associate

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key ResponsibilitiesReporting to the Customer Engagement Centre Team Leader, you will:Demonstrate a superior customer service capability...

  • Customer Engagement Associate

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Join our Customer Engagement Centre as a Customer Engagement Associate and be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey in line with Metricon Homes' mission and values.As a key member of our team, you will report to the Senior Customer Engagement...

  • Customer Engagement Associate

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryAs a Customer Engagement Associate at the Customer Engagement Centre, you will be the first point of contact for our national business. You will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your...

  • Customer Relations Representative

    1 week ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Key ResponsibilitiesAs the primary point of contact for customers, you will provide exceptional service and support to internal stakeholders across all business units. Your primary goal is to assist customers throughout their journey, ensuring a seamless and satisfactory experience.Customer Service Expertise: Demonstrate a superior customer service...

  • Customer Experience

    5 months ago

    Melbourne, Australia Scape Full time

    **WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...

  • Customer Experience Director

    7 days ago

    Melbourne, Victoria, Australia MLC Life Insurance Full time

    About MLC Life InsuranceMLC Life Insurance is a leading provider of life insurance products in Australia, with a history of protecting Australians for over 135 years. We strive to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions.The RoleWe are seeking a Senior Customer Strategy Manager to join...

  • Customer Experience Strategist

    1 day ago

    Melbourne, Victoria, Australia Darebin City Council Full time

    About Darebin City CouncilLocated in Melbourne's northern suburbs, Darebin City Council is a vibrant and diverse community with a strong commitment to social inclusion, sustainability, and service excellence.We are passionate about creating a workplace that values diversity, equity, and inclusion. Our team is dedicated to advancing community life and making...

  • Customer Experience Specialist

    2 months ago

    Melbourne, Victoria, Australia Percepta LLC Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Percepta LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesCustomer InteractionProvide timely and effective responses...

  • Customer Experience Specialist

    5 months ago

    Melbourne, Australia Percepta Full time

    Customer Experience SpecialistAU-VIC-Melbourne **Description**: Description - External The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty to our customer, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships...

  • Customer Experience Manager

    3 weeks ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Customer Experience ManagerAs a Customer Experience Manager at Dan Murphy's, you will be responsible for delivering a world-class customer experience that promotes customer loyalty and contributes to revenue growth. You will lead a team of customer-facing staff to ensure that every customer interaction is positive and memorable.The Role:Motivate and lead...

  • Customer Experience Leader

    7 days ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    We are seeking a high-calibre Customer Service Manager to lead the establishment and implementation of a centralised customer experience platform. To succeed in this role, you will have a proven track record of delivering business solutions and a strong passion for customer-centric service.About the Business:Six Degrees Executive is a leading executive...

  • Coordinator Customer Experience

    4 weeks ago

    Melbourne, Australia Hume City Council Full time

    ** Temporary, Full time**: - ** $123,766.93 per annum plus Superannuation**: - ** Join the Customer Experience team** Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. The role involves the...

  • Customer Experience Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Hume City Council Full time

    Job Title: Customer Experience CoordinatorAbout the Role:Hume City Council is seeking a highly skilled Customer Experience Coordinator to join their team. As a key member of the Customer Experience department, you will be responsible for implementing customer-oriented plans, frameworks, and measurements to drive a customer-centric organizational culture.Key...

  • Head of Customer Experience

    4 weeks ago

    Melbourne, Victoria, Australia Eva Full time

    About EvaEva is a rapidly expanding start-up that's changing the way people live and work. We're a team of passionate individuals who are dedicated to making a difference in the world.Job Title: Head of CustomerWe're looking for an experienced Head of Customer to lead our Customer Support function at Eva. As a key member of our team, you'll be responsible...

  • Customer Experience Representative

    3 weeks ago

    Melbourne, Victoria, Australia inchcape Full time

    At Inchcape, we're dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a key role in ensuring our customers receive personalized solutions that meet their unique needs.About the RoleAs an instore Customer Experience Specialist, you'll be responsible for coordinating and managing the sales process,...