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Business Support Officer

4 months ago

Melbourne, Australia Ventia Pty Limited Full time

**About the role**:
Ventia are on the lookout for an enthusiastic Business Support Officer to join our Telecommunications team based in Richmond, Melbourne.
You will be responsible for delivering the development, implementation testing and support of our in-house Novus work management solution under the guidance of the Project Manager.

We are happy to discuss flexible work arrangements including working from home or remotely, applicants outside of Victoria are welcome to apply.

**Duties**:

- Ensure system development is achieved on time and to schedule
- Support existing infrastructure, recommend viable solutions and focus on cutting edge developments
- Providing support to clients of the Novus platform and associated integrations
- Contribute and actively develop supporting documentation and operating procedures
- Participation in on-call roster for the Novus solution where required
- Actively lead system testing both internally and externally with documented results
- Monitor and triage support inbox and internal stakeholder support and development requests

**What we are looking for**:

- Tertiary qualification in ICT or a related field
- Experience in Work Management systems and databases
- Strong skills in analytical tools and systems
- An understanding of databases, SQL and data reporting
- Exceptional communication skills and stakeholder management experience

**Diversity**
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Position Reference Number: 150818

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