Business Support Services Officer

3 weeks ago


Melbourne, Australia Victorian Institute of Forensic Mental Health Full time

Location: Melbourne

Job type: Full time

Organisation: Victorian Institute of Forensic Mental Health

**Salary**: Salary not specified

Occupation: Accounting, Health and Allied Health

Reference: 15707
- Full time ongoing / HS2 approx. $70,000 per annum
- Based at Thomas Embling Hospital
- A culture where people care

** Job location**

Forensicare is the statutory agency responsible for the provision of adult forensic mental health services across Victoria.

Forensicare is situated across five sites across Victoria with its largest site being Thomas Embling Hospital,?located in Fairfield?just 15 minutes north of the Melbourne city centre.?Thomas Embling Hospital is a 136-bed secure hospital providing acute care, rehabilitation and continuing care programs. It includes a dedicated women’s unit.

**About the Role**:
The Business Support Services Officer is responsible for general business support, administration, and frontline visitor management. This includes:

- Providing quality frontline support services in a complex environment through multiple contact methods and tasks
- Providing effective, efficient and compliant business support services in a timely and consistent manner
- Maintaining a strong customer focus and engagement at all times and a strong team and individual approach to delivery of these services
- Ensuring positive engagement and relationships with all other portfolio support areas to deliver timely and seamless support Forensicare-wide.

**Duties**:

- Responsible for reception and visitor management
- Answer incoming calls, and redirect/escalate to appropriate areas
- Maintain all common areas in a safe, tidy and clean manner.
- Provide general administrative support to all directorates as required
- Administer staff uniforms and maintenance of accurate records
- Provide support with staff onboarding and offboarding
- Act as back-up to Facilities and Asset Management administration
- Assist with functions and events and administer meeting room bookings.
- Assist with intranet and internet content updates
- Work collaboratively on business improvement and process capture initiatives as required
- Provide learning management support

**About You**:

- Exceptional customer service with a passion for delivering service excellence.
- Motivated self-starter with a positive and collaborative approach.
- Strong communciation skills and meticulous attention to detail.
- Excellent communicator
- Aable to build rapport with visitors, staff, and consumers from across a diverse range of backgrounds.
- Highly organised problem-solver with ability to multi-task and take initiative.
- Excellent computer literacy with intermediate Microsoft Office Suite skills at a minimum.

**A culture where people matter.**
- Excellent supervision and investment in the skill development of managers and supervisors.
- Celebration and reward for good performance, through employee recognition.
- A leading, multi-faceted approach to safety, with unparalleled strategic, practical, individualised and team-based supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
- Access to an employee assistance program - an external, confidential, self-referral employee wellbeing program, for personal or work-related matters.
- A mental health and wellbeing program providing psychological support, peer support and critical incidence response programs, as needed.

**COVID19 & Influenza Vaccination Evidence**

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.



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