Team Leader: Future Student Enquiries

4 weeks ago


Adelaide, Australia University of South Australia Full time

Open to Australian Aboriginal Peoples and UniSA employees only
- Part-time (0.2 FTE), fixed term contract until 29 September 2024, based in the Communications and Marketing Unit located at 101 Currie Street, Adelaide
- Commencement Salary: $87,955 [$17, 591 pro rata] per annum (plus 17% superannuation)

**About the Role**

As Team Leader: Future Student Enquiries, you will be pivotal in supporting a team of high performing agents who provide specialist admissions and degree information to prospective students. You will provide leadership and guidance in the areas of training and coaching in order to improve call and sales quality, drawing on your own extensive customer service and contact centre experience to ensure that students are receiving the best quality service.

**About the Communications and Marketing Unit**

The Communications and Marketing Unit’s (CMK) role is to raise the profile of UniSA so as to enhance understanding and recognition of its strengths and diversities, internally, externally and internationally among key target groups which include staff, students, graduates, potential students, government, media, business, professions, other educational bodies and the general public.

**Essential Skills and Experience**
- Extensive experience leading a team within a contact centre environment including demonstrated supervisory experience with a focus on achieving sales and client service management targets
- High levels of emotional intelligence combined with excellent interpersonal and relationship building skills to enable effective and insightful engagement with a diverse range of people and culture
- Experience in guiding, coaching and developing teams in a service and sales delivery environment, including quality call monitoring, training facilitation, rostering and general team operation and administration
- Demonstrated advanced working knowledge of web-based CRM systems and or contact systems (i.e. Sales Force, Dynamics, Oracle, Genesis) as well as broad ranging administrative skills including proficiency with the Microsoft Office suite of software including Excel, and accurate data entry abilities
- Ability to operate efficiently in a dynamic and fast paced changing environment with demonstrated high level organisational skills, initiative, the ability to prioritise between conflicting demands and to meet tight deadlines

**Benefits**

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

- Access to great personal development opportunities
- Generous superannuation contributions of 17%
- Flexible working conditions including 40% working from home
- Employee assistance and development programs
- A variety of leave arrangements

**Start Your Unstoppable Career**

Applicants are required to upload a cover letter and resume only.

**Applications close: 11:30pm Wednesday 21 February 2024**
- #LI-DNI_
- #S-DNI_



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