Service Manager

1 month ago


South Brisbane, Australia Mater Group Full time

**Job no**: 498186

**Work type**: Permanent

**Location**: South Brisbane

**Categories**: Administration, All other

**About the role**

Mater Health Brisbane are currently seeking an experienced and dynamic **Service Manager** to drive efficiency and support service delivery across key specialities. This position is being offered as **permanent full-time position** based at** South Brisbane.**

The position reports to the Director of Operations - Ambulatory & Outpatients and works in partnership with the specialty Medical Directors, Clinical and Administrative teams to support the strategic direction of the Department, in line with organisational goals and key performance indicators. The role works collaboratively across all divisions relevant to the patient journey, including outpatients and inpatients, to facilitate a better experience for the patient, increase engagement, satisfaction and maximise revenue opportunities.

**Salary range: $53.24 - $57.03 (MCAS 6) per hour plus Super + access to $15,900 Salary Packaging**

**What you'll be doing**

The role of Service Manager will see you drive efficiency and improvement in line with organisation goals and key performance indicators.

Responsibilities for the role will include:

- Optimise access, flow, and experience of the patient journey, in collaboration with clinical team and key stakeholders: This includes demand/capacity review and planning, service scheduling (including specialist clinics & theatre allocation), and implementation of evidence-based models of care with consideration to modality, provider and technology
- Collate, analyse and report data to improve service and inform strategic direction, with Head of Department (HOD) and in collaboration with clinical team and key stakeholders, including monitoring, review and response of efficiency, quality and safety measures
- Participate in risk management, safety and quality, and evidence-based practice and research activities that support the provision of quality, cost effective care,
- To manage and improve the operational performance of the specialty service, across inpatient and outpatient services, in line with Mater’s Strategic Plan and in collaboration with nursing, medical and administrative leaders
- To drive activity delivery and models of care with the clinical and executive team

**About you**

To be considered for this role, you must have:

- Certificate IV in relevant management/project management/quality improvement or working towards same
- Previous exposure to health care environment at senior level
- Uses high level written/verbal/non-verbal skills in the areas of influencing/advocacy, negotiation, coaching and consultation
- Strong leadership skills, effective communication and interpersonal skills, and advanced report writing skills
- Competence in using electronic information systems

**Why join us?**

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education, and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Flexible working arrangements, including work from home options where suitable
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues

For further information specific to the position, please contact **Belinda Baskerville, **Director of Operations Ambulatory and Outpatient Services**, on** 07 3163 2400**.

**Applications close on Sunday 7**th** May 2023.**

It is a mandatory requirement of employment at the Mater that you are and remain fully vaccinated against COVID-19.

**Advertised**: 20 Apr 2023 E. Australia Standard Time
**Applications close**: 07 May 2023 E. Australia Standard Time


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