Network Service Manager

3 weeks ago


Brisbane, Australia Queensland Police Service Full time

Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and people-focused work environment that supports work-life balance and flexible work options at home or at one of our many locations across Queensland. We also offer rewarding career development, access to ongoing learning and training opportunities and generous superannuation contributions in addition to advertised salary range. So bring your big ideas, creativity and desire to have a true impact - join the Frontline & Digital Division at Queensland Police Service and unleash your imagination
Your part in the ongoing success of our business in supporting key frontline services in the Public Safety Network Management Centre (PSNMC) directorate will see you responsible for a variety of work. Key Accountabilities will include:

- Manage the new business pipeline by providing coordinated responses to requests for the provision of new infrastructure across the PSN and negotiating the involvement of PSNMC resources for timely completion of minor projects. Demonstrate effective workplace communication and interpersonal management, including the ability to establish effective partnerships and relationships, and to negotiate and consult with clients, strategic suppliers, management and staff at all levels. Manage outcomes for standardised IT Service Management and associated processes, policies and procedures in line with recognised frameworks and standards. Participate in the development, implementation and management of Service Level Agreements ensuring service delivery to service level KPI's. Effectively manage client relationships and expectations by ensuring service delivery is in line with agreed service levels and proactively monitoring client service and satisfaction levels through participation at service review meetings. Coordinate the service recovery process in the event of a Major Incident by negotiating for the involvement of PSNMC resources where required and initiating the Major Incident Communication Plan for Major Incidents. Support business operations to maintain best Service Management practices aligned with ISO 20000 and ITIL, including business process documentation and business improvement.

Refer to the Role Description and Application Guide on the SmartJobs advertisement for further information including highly desirable and desirable requirements, role profile criteria, Leadership Competencies for Queensland and SFIA technical capabilities.
Applications to remain current for 12 months.

**Job Ad Reference**: QLD/474670/23

**Closing Date**: Friday, 17th March 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.



  • Brisbane, Australia Queensland Police Service Full time

    PSNMC provides services to support the Public Safety Network (PSN). The PSN includes seven agencies: Queensland Police Service, Queensland Fire and Emergency Services, Queensland Ambulance Service, Justice and Attorney General, Queensland Corrective Services, Office of Industrial Relations and Inspector General Emergency Management. The PSNMC is critical to...


  • Brisbane, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...


  • Brisbane, Australia Queensland Police Service Full time

    Want to be a part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...

  • Network Specialist

    4 weeks ago


    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **As a Network Specialist you will**: - Provide technical advice to CITEC's business community and clients in areas where services are technically complex. - Lead and participate in the functions of job planning, network design, documentation, and implementation for client communication network services. - Provide technical and operational input for...

  • Network Specialist

    4 weeks ago


    Brisbane, Australia Communities, Housing and Digital Economy Full time

    **As a Network Specialist you will**: - Provide technical advice to CITEC's business community and clients in areas where services are technically complex. - Lead and participate in the functions of job planning, network design, documentation, and implementation for client communication network services. - Provide technical and operational input for...

  • Network Analyst

    4 weeks ago


    Brisbane, Australia McGibbon Consulting Full time

    Network & Voice Service Provisioning - Supporting healthcare stakeholders - Collaborative team environment **The Organisation** **Sonic IT** provides insourced technical resources and solutions to the Sonic Healthcare Group. With offices in Brisbane, Sydney and Melbourne the division is responsible and accountable for providing strategic and operational IT...

  • Network Specialist

    7 days ago


    Brisbane, Australia Transport and Main Roads Full time

    Are you passionate about shaping the future of communication networks? Do you thrive in a dynamic environment where your expertise can make a real difference? Connectivity Services is seeking talented individuals to join our team and contribute to the success of government communication services. As a leader in operational support, project delivery, design,...


  • Brisbane, Australia Bradken Full time

    Bradken is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market for the resources sector._ As the **Logistics Network/Category Manager** reporting to...


  • Brisbane, Australia Queensland Treasury Corporation Full time

    **Key accountabilities** Act as the owner of QTC’s outsourced cloud IT services, from infrastructure to database layers, including: - Virtual servers and appliances - Virtual desktop services - Cloud storage, including private and public cloud - Associated services e.g. Backup-as-a-Service, and - Any associated system software and wide area networking...

  • Network Operator

    4 weeks ago


    Brisbane, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role - We’re seeking a Network Operator to work...


  • Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Competitive daily rate on offer**: - 6-month initial contract - Queensland Government opportunity - Work in the heart of Brisbane **Location**:Brisbane, Queensland 4000 - Australia **Work type**:Contract **Date Posted**:16 March, 2023 **Reference**:#15482 **About the role**.**: Our government client is seeking a Network Support Officer to participate...

  • Saed Manager

    4 weeks ago


    Brisbane, Australia Service Stream Full time

    Primary Location Brisbane - Kingsgate Job Description Summary An exciting opportunity has arisen for a SAED Manager to join Service Stream in our Brisbane, Sydney or Melbourne Office. About the Role About the Opportunity - As our Telecommunications business continues to expand, we have an opportunity for a SAED Manager to join our Wireless team. In this...

  • Network Engineer II

    4 weeks ago


    Brisbane, Australia Concentrix Full time

    Description As a Senior Network Engineer, your role is pivotal in designing, implementing, and managing the networking infrastructure of the organisation . Your responsibilities encompass various key areas and require a blend of technical prowess, problem-solving acumen, and leadership skills. Below are the primary responsibilities and skills associated...


  • Brisbane, Australia Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...


  • Brisbane, Australia Queensland Health Full time

    **The role**: eHealth Queensland require an experienced technical consultant who can design, implement, and troubleshoot enterprise grade network solutions. Using your skills and experience you will undertake the design, planning and implementation of technical solutions based on Cisco networking infrastructure, ensuring alignment with best practice IM/ICT...


  • Brisbane, Australia Queensland Treasury Corporation Full time

    **Purpose of Role** **Responsibilities & Accountabilities** - Act as the owner of QTC’s outsourced cloud IT services, from infrastructure to database layers, including: - virtual servers and appliances - virtual desktop services - cloud storage, including private and public cloud - associated services e.g. Backup-as-a-Service, and any associated system...


  • Brisbane, Australia Perigon Group Full time

    Well respected organisation - Own the outsourced Cloud services function - Shape and support the infrastructure and networking services **Key Responsibilities**: - Act as the owner of our clients outsourced cloud IT services, from infrastructure to database layers - Work with the technology design and delivery functions to develop and implement a roadmap...

  • Principal Advisor

    7 days ago


    Brisbane, Australia Queensland Police Service Full time

    You will manage a service support team and provide accurate advice to management on the development and implementation of service improvement initiatives relating to recruitment and training and development to enhance QPS business improvement in the management of Triple Zero and Communications Centre service delivery. **The core capability requirements for...


  • Brisbane, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking Network Support Officers to...


  • Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $91,239 -$103,605 + Attractive Superannuation - Contact Officer: Daniel Agazzi on (07) 3833 0117 The Veterans’ Access Network Manager is responsible for managing front line client service delivery within South East Queensland. This includes managing a team that deliver services in person at the Veterans’ Access Network office, via the...