Regional Operations Manager

3 weeks ago

Melbourne, Australia Enterprise Rent-a-Car Full time

_Do you have leadership experience coupled with a passion for empowering your team? Are you looking for an opportunity to make an impact? Do you value customer service as the key to improving results? This may be the perfect opportunity for you_
- _Employee discounts on car hire globally_
- _Work for an international brand_
- _Join a driven and knowledgeable team_
- _Career growth within an expanding business_
- _Travel reimbursement_
- _Attractive base salary with additional performance incentives and profit share_

**About Us**
At Enterprise Rent-A-Car we believe in strengthening our communities, serving our customers as if they were our family, and rewarding hard work. Enterprise Holdings is the world's largest car rental company with a global network that spans across more than 90 countries with more than 1.9 million vehicles - taking our customers wherever they need to go.

**About the Role**

We are seeking a **Regional Operations Manager** to join our team on a **full-time** basis based out of **Melbourne**. Reporting to the Head of Operations; you will be responsible for managing multiple branches across an assigned area.

As the Regional Operations Manager you will be vital to the leadership and success of the company. You will ensure day-to-day operations run smoothly with a high standard of presentation within a customer focused environment. This role requires you to achieve business plans and meet targets across all areas of the car rental business through the effective leadership of your team. This includes developing key customer and supplier relationships, improving customer satisfaction, branch efficiency and cost effectiveness. Your responsibilities include, but are not limited to:

- Develop, implement and maintain leadership development in your team
- Provide encouragement to team members, including communicating team goals
- Empower and motivate your team
- Manage and monitor business performance
- Employee training and development
- Set targets and manage performance in line with deliverables
- Customer service management
- Continual improvement of business practices
- Control expenditure and budgets for multiple sites
- Maximise fleet utilisation within region
- Ensure recruitment and on-boarding best-practice
- Engage in business development initiatives
- Liaising with key internal and external stakeholders
- Build relationships and negotiate terms with relevant suppliers
- Keep abreast of market conditions within the industry across ANZ
- Project manage maintenance, towing, warranty, sale cars and many more ongoing operational requirements of your region
- WH&S and facilities management (maintenance, repair, development, contract review)
- Compliance, administration and reporting

**About You**
- History of success, initiative and drive
- Demonstrates exemplary knowledge of all policies, procedures and priorities of Enterprise and is compliant in these requirements.
- Interpersonal skills and situational awareness with a natural ability to appropriately adapt both personal and leadership styles
- Developed organisational and time management abilities
- Excellent analytical and reporting skills
- Driven and takes initiative
- Strong written and oral communication
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Adaptable within a fast-paced changing environment

**Your Experience**
We are looking for someone who can demonstrate education and experience in the following areas:

- Two years management or operational experience
- Proven analytical ability and understanding of operational measures to forecast operational performance results
- Experience with rental operating software or ability to learn systems quickly
- Proven experience providing leadership, direction, support and motivation to a large number or staff across a variety of locations
- Practiced delegation skills, knowing the importance of encouraging empowerment and accountability amongst employees
- Understanding of the Car Rental Industry would be an advantage
- Bachelor Degree in related discipline such as Business would be highly regarded
- With a culture of promoting from within, at Enterprise Rent-A-Car your success will be recognised by excellent career progression opportunities within a growing business. In addition to your remuneration, you will be rewarded by a dedicated learning and development program and numerous employee benefits_

**Job Types**: Full-time, Permanent

**Salary**: $95,000.00 - $100,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Profit sharing
- Salary packaging
- Travel reimbursement

Schedule:

- Flexible hours

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations management: 2 years (preferred)

Licence/Certification:

- licence to drive in Australia (required)

Work Authorisation:

- Australia (required)

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