Assistant Regional Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Defence Housing Australia Full time

Job no: 493001

Work type:
Full Time

Location:
Melbourne

Classification:
DHA Level 6


Defence Housing Australia is looking for a Property leader to join us as an Assistant Regional Operations Manager in Melbourne.


The Service Delivery Group is responsible for meeting DHA's delivery objectives in the provision of quality housing services including provisioning, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.

In this role, you will lead, motivate and provide clear direction, as well as manage the daily program of work of your
team, focusing on staff performance and ensuring that resources are used effectively and efficiently to achieve
business outcomes. You will ensure adherence to business procedures and processes, manage the workflow, resolve
complex issues and manage the region's portfolio of service residences.

You will have the following skills to be successful in this role:

  • You will contribute to business goals by ensuring operational and financial performance targets are met,
including; workforce planning, asset management, contractual requirements, key performance indicators (KPIs)
and project management outcomes for the Regional Office.

  • You will lead a team of Property Managers to deliver high quality customer service outcomes to all stakeholders.
  • You will manage complex maintenance issues, enquiries and complaints in accordance with policy and legislative guidelines.
- provide accurate advice to internal and external stakeholders and actively develop and maintain working relationships across the organisation that are effective and collaborative.

What we are looking for:

For this role, we will consider how well you:

  • Use your In-depth property management experience within the residential property industry and a proven ability
to deliver business outcomes.

  • Show exceptional communication and negotiation skills, with the ability to build and maintain positive working
relationships with both internal and external staff and stakeholders.

  • Prove experience in leading and managing a team in the provision of high quality customer service to meet
organisation/team objectives, including previous experience in developing work plans, team goals and
monitoring team performance

  • Have high level organisational, analytical, problem solving and decision making skills, together with sound
judgement and high attention to detail.

  • Show strong budget management experience, including managing assetbased decisions in the context of
commercial outcomes.

  • Demonstrate ability to be innovative, show initiative and provide sound business solutions to identified issues.
For further information on the role please refer to the
Position Description within Defence Housing Australia's careers site.

Order of merit - Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

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