Itsm Support Consultant

4 months ago

Canberra, Australia opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

**You are great at**
- Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a number of the company's technologies in order to provide technical systems management support or deliver part of a detailed technical design which meets customer requirements. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments.
- Works under supervision of technical lead and with customer nominated representatives to accomplish assigned tasks.
- Acts professionally with the company customers.
- Participates as part of a team and maintains good relationships with team members and customers.
- Understands the company's strategy.
- Participates in chosen technical community or profession, and regularly attends profession or community of interest events.

**What it takes**
- 1 - 3 years of technical experience and an Associate of Arts/Science or equivalent degree (two year college program) in computer science or related area of study; without a degree, one additional year of relevant technical experience (2-4 years in total).
- Has sufficient technical knowledge to assist with the completion of specific deliverables.
- Able to communicate concepts with team and to peers.
- Able to produce basic documentation to required standards.
- Demonstrates understanding of assigned discipline or technical area.
- Demonstrate fundamental technical knowledge.
- Australian Citizenship with clearance.

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