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Manager Everyday Banking

3 months ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD
- **Outstanding opportunity to build and progress your career as a People Leader**:

- **Use your passion and expertise to drive positive outcomes for our customers**:

- **Lead the team that’s invested in you**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a Manager Everyday Banking in the Personal Banking team.

**The role**

As our Manager Everyday Banking you will manage the product portfolio and drive sustainable, safe deposit growth, by developing innovative responses to a changing competitive landscape. With the customer voice at the core of your actions, key elements are to:

- Manage product portfolio performance and engage with value chain partners (incl. Marketing, Digital, Retail, B&PB, Risk, Compliance, Operations, Legal) to support the shaping and delivery of customer initiatives
- Lead the enduring focus on NPS and complaints management for the deposit products
- Lead and inspire your team of 3 to perform, grow and deliver

**Day to day you will**:

- Develop and deliver initiatives to achieve safe, sustainable growth and NPS objectives
- Work with the deposit product value chain including Marketing, Digital Sales, Distribution, Operations, analytics to deliver a great experience for our customers.
- Influence and manage relationships with Sub-Domains to shape, prioritise and deliver customer initiatives and propositions
- Understand product economics and key customer choice drivers to ensure product offers are desirable and commercially viable.
- Analyse and utilise key customer/ competitor, pricing and distribution information trends to inform tactical and strategic initiatives

**What you’ll bring**:
You are a passionate people leader with a proven track record of effectively leading and motivating cross-functional teams. You can demonstrate the following experience and knowledge:

- Tertiary and/or post-graduate qualifications in a relevant discipline such as Business or equivalent
- Previous experience in financial services across product, strategy or finance
- Recent and relevant deposits and payments experience in a highly regulated environment
- Track record of experience in managing risk events, change initiative delivery, P&L performance and portfolio growth
- A track of record setting priorities, delivering and executing for results
- Outstanding influence, collaboration and relationship building experience and skills
- Proven negotiation and relationship management skills at senior levels
- Experience understanding business drivers, with financial and commercial orientation
- Boundless energy and passion

**A diverse and inclusive workplace works better for everyone**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.