Journey Expert

6 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 66269
**Department**: AR Credit Cards & Personal Lending Product Managem
**Division**: Australia Retail
**Location**: Melbourne
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

Everyday Banking meets the daily banking needs for millions of Australians, helping them to pay, save, borrow, and protect what matters to them. As a Journey Expert, in our Consumer Cards Product Management Team, you will be responsible for product financial performance driving revenue growth, delivering initiatives that achieve great customer outcomes, owning the end to-end product management for credit card products including the management of associated operational risk and compliance, suppliers/vendors performance and contract management, and delivering / co-ordinating changes related to credit card products.

This role will play an active role/contribution to the Consumer Cards Team, not only working closely with the members of Everyday Banking Portfolio, but also stakeholders/business partners across the end to end value chain of ANZ e.g. Retail Distribution, Assurance, Legal, Compliance, Technology etc.

If you have existing experience and expertise in Product Management, this role may be a great fit for you


**You will also be**:
The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission

A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

Commercially and Tech curious - You have a wide-angled lens. You are curious about what’s happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our discussions and actions

**Role Location**: 833 Collins Street, Docklands VIC 3008 or within Sydney or Brisbane
**Role Type**: 12-month Fixed Term opportunity, Full time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Experience in product management and/or retail banking

Commercial acumen, experience working closely with partners operations, risk, finance and legal. An understanding of product P&L’s will be highly considered.

Leadership of customer change delivery/programs

Excellent stakeholder management skills, with strong influencing and relationship building skills. Ability to obtain/negotiate outcomes through others

A “can do” attitude and a desire to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.

Comprehensive understanding of a range of problem-solving techniques

A strong execution mindset and ability to deliver quality outputs within required timeframes

A good understanding the Financial Services industry (including the relevant regulators and governing frameworks). Ideally you would also have some exposure to Everyday Banking Retail Products (especially Credit Cards but could be Deposits, Payments and Personal Loans)

An intense passion and curiosity for customers, their needs and wants and putting them at the centre of everything you do with a desire to optimize customer journeys and experiences

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

27/05/20

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