Customer Service Coordinator

4 weeks ago


Perth, Western Australia Rentokil Initial Full time

Rentokil Initial is a leading company with a global presence, employing over 38,000 colleagues across 66 countries. We offer a wide range of learning and development programs to enhance our colleagues' skills.

We are seeking a Customer Service Coordinator to join our team in Perth on a full-time basis. This role involves building customer relationships, liaising with customers, and making outgoing calls to organise new jobs and build rapport.

The core responsibilities of this role include:

  • Processing purchase orders
  • Liaising with customers on a daily basis
  • Processing enquiries efficiently and proactively resolving client issues
  • Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Making outgoing calls to our existing client database to promote our products and services
  • Coordinating, scheduling, and processing jobs through an internal software
  • Processing and approving invoices for customers through internal software
  • Building and maintaining relationships with customers and suppliers

Requirements:

  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
  • Experience using Ariba would be an advantage

The successful candidate must be able to pass a pre-employment medical, drug & alcohol screen, as well as background checks.

We offer a supportive company culture and a great opportunity for career growth.



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