Customer Service Coordinator

4 weeks ago


Perth, Western Australia Aurizon Full time
About the Role

We are seeking an experienced Customer Service Coordinator to join our team at Aurizon, Australia's largest rail freight operator. As a key member of our operations team, you will be responsible for providing safe, efficient, and customer-focused solutions for our containerised freight services.

Key Responsibilities:

  • Manage daily operations of Aurizon Containerised Freight Services
  • Provide quality service to customers, including negotiating container loading schedules
  • Lead process and people to ensure delivery on time and above expectations
  • Champion a safety culture based on values and principles
  • Plan, coordinate, and supervise end-to-end operational requirements
  • Create, manage, and maintain customer bookings
  • Actively engage with customers to solicit feedback and improve services
  • Ensure capacity management and maintain Aurizon performance reporting
  • Support terminal staff and communicate incidents to customers
  • Supervise and assist local incident management and undertake investigations

About You:

We are looking for an experienced customer service professional with a passion for building strong relationships with internal and external stakeholders. You will have a proven ability to listen, question, and manage challenging conversations. A naturally strong communicator, you will be hands-on and enjoy helping to improve processes.

What We Offer:

  • Development and growth opportunities
  • Access to female and Aboriginal and Torres Strait Islander mentoring programs
  • Flexible work arrangements
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles, and retail brands
  • Parental Leave Program and Super Booster

About Aurizon:

Aurizon is a top ASX company and Australia's largest rail freight operator. We strive for a diverse, collaborative, creative, and high-performance culture that celebrates the contribution of every employee. We provide opportunities for career development in a dynamic work environment.



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