Customer Service Coordinator
4 weeks ago
We are seeking an experienced Customer Service Coordinator to join our team at Aurizon, Australia's largest rail freight operator. As a key member of our operations team, you will be responsible for providing safe, efficient, and customer-focused solutions for our containerised freight services.
Key Responsibilities:
- Manage daily operations of Aurizon Containerised Freight Services
- Provide quality service to customers, including negotiating container loading schedules
- Lead process and people to ensure delivery on time and above expectations
- Champion a safety culture based on values and principles
- Plan, coordinate, and supervise end-to-end operational requirements
- Create, manage, and maintain customer bookings
- Actively engage with customers to solicit feedback and improve services
- Ensure capacity management and maintain Aurizon performance reporting
- Support terminal staff and communicate incidents to customers
- Supervise and assist local incident management and undertake investigations
About You:
We are looking for an experienced customer service professional with a passion for building strong relationships with internal and external stakeholders. You will have a proven ability to listen, question, and manage challenging conversations. A naturally strong communicator, you will be hands-on and enjoy helping to improve processes.
What We Offer:
- Development and growth opportunities
- Access to female and Aboriginal and Torres Strait Islander mentoring programs
- Flexible work arrangements
- Discounts on selected health insurance funds, personal travel, gyms, vehicles, and retail brands
- Parental Leave Program and Super Booster
About Aurizon:
Aurizon is a top ASX company and Australia's largest rail freight operator. We strive for a diverse, collaborative, creative, and high-performance culture that celebrates the contribution of every employee. We provide opportunities for career development in a dynamic work environment.
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