Collections - Customer Service Call Centre

6 months ago

Parramatta, Australia Collection House Group Full time

Parramatta CBD location, a short walk from the station and local shops and eateries
- Hybrid WFH flexibility for work-life balance and no weekends
- No collections experience required Supportive training and career progression + gain a Cert III in Financial Services

**Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

**About your new role**
As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.

**What your new job involves**
- Manage outstanding accounts with clients from Australia’s largest institutions
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling

**What we can offer you**
- Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- ‘Dress For Your Day’ from smart casual to business attire

**Who you are**
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback

**Essential Criteria**
- Our Contact Centre operating hours are Monday to Friday 7:30am - 7:00pm with rosters between these times
- Must be available to work permanent full-time (38 hours)

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

**Job Types**: Full-time, Permanent

Pay: $56,000.00 per year

**Benefits**:

- Employee discount
- Extended annual leave
- Paid volunteer leave
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Fixed shift
- Monday to Friday
- No weekends
- Rotating roster

Work Location: Hybrid remote in Parramatta, NSW 2150

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