Call Centre Operator

4 months ago


Parramatta, Australia Macro Recruitment Full time

Full time permanent Call Centre Operator for a stable and premium organization in the Western suburbs of Sydney. For Call Centre or Customer Services workers interested in working for a Grade A1 security monitoring call centre in Sydney.

  • Requires previous experience in a role handling a high volume customer enquiries, permanent residency and eligible for a security licence
  • Salary guide - maximum base rate is $26.87 not including penalty rates 
  • Western suburbs of Sydney

Your normal day includes the following duties

  • Handle incoming phone calls and promptly address inquiries.
  • Monitor and respond to security systems and devices.
  • Manage email communications efficiently.
  • Maintain accurate data entry and records.
  • Generate reports based on monitoring activities.
  • Provide excellent customer service

There is a a requirement to work weekends on a roster.
They run a 24x7 service, requiring a rotating roster

Your next employer is a stable and reputable company offering Grade A1 security monitoring services in Sydney. they promote a positive work culture and focuses on developing employees to provide excellent client service.

You will need

  • Call centre or Customer service experience
  • Excellent communication skills
  • Eligible for a Security License:
    • Permanent resident or Australian citizen (NOT on a visa)
    • No conviction recorded in the past 10 years AND not charged of a crime in the past 5 years
  • Computer skills, as you'll be logging into different platforms, with multiple pop ups, using an in house system
  • Driver's License

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