Call or Contact Centre Operator

1 week ago


Parramatta, New South Wales, Australia Talent International Full time

Job Details:

Location
Parramatta

Salary
Up to AU$32.16 per hour

Job Type
Full Time

Ref
BBBH103067_

Contact
Uvez Ahmed

Posted
about 11 hours ago

Talent International is currently recruiting for multiple
Call or Contact Centre Operator x 5 to work for an
NSW Government call centre based in
Parramatta (On-site). The positions are full-time contract roles till
29th Sept 2023 with the view to be extended and are paying
$32.16 per hour plus superannuation.

Working Hours:
Up to 7 hours per day / 35 hours per week

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.


The successful contractors will be placed on a 4 week rotating roster - they will work the same shift for a 4 week period and will then transition to anther sift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically one roster they will work an early start shift (e.g. 7am start), then a mid-shift (e.g am start), then a late shift (e.g. 11am start)


We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment.

If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience, please apply.


Key Responsibilities:

  • Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
  • Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
  • Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
  • Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
  • Provide a range of administrative and support services.

Essential Requirements:

  • Eligibility to work fulltime in Australia.
  • Previous experience in customer service is ESSENTIAL.
  • Must be confident working in a highvolume call centre environment.
  • Available to commence immediately.
  • Salesforce experience is preferred but not essential.
  • Government call center experience is a bonus.
If you can demonstrate all the above and are available for an immediate start, then please apply

  • Parramatta, New South Wales, Australia Charterhouse Full time

    Multiple Call Centre Operator roles – NSW Government Paramatta Location Initial 12-Month Contract $34 P/H + Super 37.5 hours P/W Start Date: 15/07/2024 NSW Government Agency is looking for multiple Call Centre Operators to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a...


  • Parramatta, New South Wales, Australia Charterhouse Full time

    Job details Location: Parramatta Salary: $34.01 per hour Job Type: Contract Discipline: Call Centre & Customer ServiceReference: V Posted: about 17 hours ago Share this job Job description Multiple Inbound Call Centre Operator roles (x5) – NSW Government - Part Time • Paramatta Location• Initial 6-Month Contract – Possible Extension• $34.01 P/H +...


  • Parramatta, New South Wales, Australia Ampersand Full time

    Duration:16/01/ /006/ month contract)- Location: Parramatta- Pay Rate:$32.16 per hour + SuperPrimary purpose of the role Provide high quality generalist service as the first point of contact for the contact centre customers. Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $31.53 p/h + super 4 Month Contract Parramatta/WFHCall Centre Operator | 4 Month Contract | $34.84 p/h Incl. Super- $31.53 p/h + super 4 Month Contract ParramattaAbout the CompanyA large NSW government organisation is looking for a Call Centre Operator to work within a great team environment. This is located in Parramatta on a 6 month contract.About the Role...


  • Parramatta, New South Wales, Australia Total Resource Solutions Full time

    Call Centre Operator - NSW Government Department3 month contract + Possible extensionPay: $35 per hour + SuperLocation: Bankstown (Office based)Hours: 35 hours per week on arotating roster between the hours of 8am and 6pmResponsibilities Provide a highlevel quality of customer service daily as the first point of contact for general enquiries for this...


  • Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple NSW Government opportunities in Parramatta:Initial 5 Month contract with possibility of extension:- $34 per hour + super: Monday to Friday (7am-7pm rotating roster)Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 5 month contracts with the possibility of extension in Parramatta....


  • Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Multiple NSW Government opportunities in Parramatta:Initial 3 Month contract with possibility of extension:- $34 per hour + super: Monday to Friday (7am-7pm rotating roster)Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 3 month contracts with the possibility of extension in Parramatta....


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $32.73 p/h + super 12 Month Contract Parramatta / WFHCall Centre Operator | 12 Month Contract | $36.33 p/h Incl. Super- $32.73 p/h + super 12 Month Contract Parramatta / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses...


  • Parramatta, New South Wales, Australia Quay Appointments Full time

    Contract Type: ContractorLocation: Parramatta New South WalesIndustry: Business SupportContact Name: Sarah BonzerContact Phone: Date Published: 23Jun2023$32 per hourUp to 6 Month ContractParramatta locationOur client operates a large Customer Service Centre, delivering frontline support to the community. They are looking for motivated and reliable...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $32.16 p/h + Super + Penalties 6 Month Contract Parramatta/WFHCall Centre Operator | 6 Month Contract | $35.53 p/h inc. Super + Penalties- $32.16 p/h + Super + Penalties 6 Month Contract Parramatta/WFHAbout the CompanyAn exciting opportunity to join a local NSW Government Organisation who strive to deliver a more consistent and efficient experience.About the...


  • Parramatta, New South Wales, Australia Charterhouse Full time

    28x Call Centre Operator- Pay rate: $34 per hour + super:Contract length:12/06/2023 30/06/2024 (long term contract):- Location:Parramatta, flexible/hybrid working options available**This is an excellent opportunity for someone with customer service experience to join a dedicated and collaborative team to support the people of NSW.The Energy Social Programs...


  • Parramatta, New South Wales, Australia Macro Recruitment Full time

    Full time permanent Call Centre Operator for a stable and premium organization in the Western suburbs of Sydney. For Call Centre or Customer Services workers interested in working for a Grade A1 security monitoring call centre in Sydney.Requires previous experience in a role handling a high volume customer enquiries, permanent residency and eligible for a...


  • Parramatta, New South Wales, Australia CGC Recruitment Full time

    3-month Contract opportunity with NSW State Government Provide frontline customer support to members of the public Offices are based in ParramattaWe are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment. 3month contract opportunity with the NSW State Government...


  • Parramatta, New South Wales, Australia Programmed Full time

    Our National Client is currently seeking multiple Contact Centre Operators to work in a FM/Property maintenance team on a flexi roster. This role will be a fully office working environment, working with long term staff and offers career progression within a stable employer. We are looking for experienced Customer Service Representatives to work with client...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $34 p/h + super 12 month Contract Parramatta/HybridCall Centre Operator|12 Month Contract | $37.57 P/H inc. Super- $34 p/h + super 12 month Contract Parramatta/HybridAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and...

  • Call Centre

    1 week ago


    Parramatta, New South Wales, Australia Paxus Australia Pty Ltd Full time

    Posted 22 June 202- SalaryAU$30 - AU$32 per hour LocationParramatta Job type Contract DisciplineIT General Reference261940_Job description:Call Centre - Customer Service Work with one of the leading NSW Government Agencies 6month contract w/ potential extensions Work with amazing peopleAre you a customer-centric professional with exceptional communication...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $34 p/h + super 6 Month Contract ParramattaCall Centre Operator | 6 Month Contract | $37.74 p/h inc. Super- $34 p/h + super 6 Month Contract ParramattaAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start ASAP for a 6...


  • Parramatta, New South Wales, Australia Ventia Pty Limited Full time

    95k package, work with one of the market leaders- Parramatta based, permanent full-time position:Be part of an inclusive and high-performing teamVentia's Operations Centre (VOC) is located on Darug Land (Parramatta, NSW) and is a 24/7 National Contact Centre. The VOC provides inbound and outbound customer service, technical resolution management, critical...


  • Parramatta, New South Wales, Australia NSW Government -Legal Aid Commission, Office of the Full time

    About usLegal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 27 offices.About youWe have an ongoing opportunity in our LawAccess team in...


  • Parramatta, New South Wales, Australia people2people Full time

    Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for a Contact Centre Quality Specialist to join the team.The Role:The role is responsible for ensuring and maintaining the quality of services provided from third party supplier responsible for...