Service Manager

4 weeks ago


North Ryde, Australia Curamoir Healthcare Recruitment Full time

Location:
- North Ryde- Salary:
- $100000 to $999999- Contact name:
- Donnchadh Lawlor- Job ref:
- 475- Published:
- about 4 hours ago**On Offer**
- Excellent Remuneration : $100, 000 - $115,000 + Super
- Salary Packaging | Get your first $18,500 tax free
- Work with a leading Not-For profit across the disability sector
- Ryde, Seven Hills or Epping Location
- Access to Employee Assistance Program
- Access to Fitness Programs
- Work with a friendly and supportive team who make a difference to vulnerable people

**The Role**
Reporting to the General Manager, the Service Manager will work in partnership with internal and external stakeholders ensuring the execution of our clients’ vision at a local level, including driving positive quality client outcomes (quality of life and health supports), staff performance and engagement, and service sustainability for our Community Participation services. The role will also be key in leading positive cultural and behavioural change for staff who primarily work remotely, in the community
This position is responsible for leading a team of staff, providing 1:1 supervision to direct reports, overseeing the implementation of individual client plans and being the first point of contact for families/carers and other client related stakeholders..

**Responsibilities of the role**:

- Lead a team of staff, who primarily work remotely in the community, providing ‘drop in’ and Community participation services to people we support living in their own homes.
- Set cultural and performance expectations with the team in alignment with our clients policy and procedure.
- Ensure Client Personal Finances are managed appropriately and monthly reconciliations
- Prepare initial notifications for reportable incidents (NDIS reportable and CEO Notifiable) and 5 day reports
- Participate in, and if appropriate conduct Fact-finding or investigations
- Implement Safeguarding principles to build a culture that protects clients, children and other vulnerable people from harm or neglect
- Act as key contact for clients and families
- Attend meeting re Annual Review of Plans for each client
- Manage Workforce processes - Vacancies, Recruitment, Onboarding, Leave management, Cessations Performance Management and Development

**Criteria**
- Relevant tertiary qualifications or equivalent (Disability, Nursing or related);
- Minimum 2 years experience in managing cluster of services and people within the disability sector or similar organisation;
- Demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery and experience managing multi-site accommodation service;
- Understanding of individual supports both in home and community access
- Understand the reporting requirements for social and community participation.
- Experience in budget management (both program and individual funding)
- Ability to transform the performance and culture in the workplace, with a commitment to client outcomes and a positive employee experience;
- Proficient computer literacy skills and advanced interpersonal communication skills including negotiation and the preparation of written and verbal reports; and
- Strong interpersonal and relationship building skills with internal and external stakeholder
- Current NSW Drivers’ License, Working with Children Check and vaccination certificate


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