Head of Content Platforms

3 months ago

Sydney, Australia Allianz Australia Full time

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**
- Lead collaboration across Consumer and stakeholders to create digital customer experiences to align with strategies to win, retain and grow customers.
- Develop a framework to work closely with Digital Experience team and other stakeholders to create digital customer experiences to align with strategies to win, retain and grow customers.
- Lead the execution of content management strategies for all Allianz platforms and set a roadmap for their development.
- Develop a framework to identify customer needs and insights and engage with internal and external stakeholders to understand their requirements.
- Manage, support and develop the Digital Platforms teams to ensure that they are exposed to global standards, best practice and organisational networks, and oversee the delivery of projects.
- Lead the platform teams to manage content and User Experience (UX), reusing and sharing components across solutions to ensure consistent user / customer experience.
- Share strategic insights and priorities and ensure they are reflected in digital platform design and management.
- Integrate insights from multiple sources and channels to develop insights and recommendations for continuous improvement of Allianz platforms.

**About you**
- Tertiary qualifications in Marketing, Digital Marketing, Information Technology or similar.
- Extensive experience in Digital and User Experience engagements, establishing customer expectations and delivering quality artefacts as a framework for project delivery.
- Significant experience in customer journey management, user experience design, digital analytics and user experience optimisation in a corporate, or consulting environment.
- Significant experience delivering projects using agile methodologies.
- Experience in design thinking and customer journey mapping.
- Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact AAL.
- Demonstrated evidence of technical proficiency with Adobe or similar MarTech systems, software, databases, reporting and communication tools.

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Management

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:

- Marketing & Design

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 56205

**Position Cluster**:

- Allianz Executive

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